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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

DealerSocket integrates with AutoMobile Technologies to streamline recon workflow

mechanic
Thursday, Mar. 24, 2022, 02:49 PM
BHPH Report Staff
DealerSocket is looking to help operators get their inventory to stand tall on the front line faster, especially if the vehicles are arriving in rough shape and need notable repairs. On Wednesday, DealerSocket announced a partnership with AutoMobile Technologies, an ... [Read More]

Despite tax refunds up 13%, some consumers might not be in a vehicle-buying place

Latest look at tax season data & other trends
Thursday, Mar. 24, 2022, 02:10 PM
Nick Zulovich, Senior Editor
Perhaps if there is not a parade of potential vehicle buyers arriving at your dealership this tax season, a trio of consumer surveys might shed light on why; even though the average federal income tax refund is 13% higher this ... [Read More]

Terkel & Hurst in leadership roles for new reinsurance firm

ken terkel and eric hurst for web
Tuesday, Mar. 22, 2022, 04:09 PM
BHPH Report Staff
Buy-here, pay-here dealers as well as lease-here, pay-here operators now have another option for reinsurance products. On Tuesday, MEI Group announced the launch of Empire Indemnity Insurance Co., RRG and National Lenders General Agency, specializing in reinsurance products for dealerships ... [Read More]

Agora Data seeks patent for subprime prediction tool

Agora Data tech execs for web
Tuesday, Mar. 22, 2022, 04:07 PM
BHPH Report Staff
Agora Data is trying to be an industry pioneer in multiple ways. After being successful multiple times with group securitizations involving paper originated by buy-here, pay-here dealerships, the company that strives to provide BHPH dealers and small to mid-sized finance ... [Read More]

NIADA notes: Newest National Corporate Partner & convention keynote speaker

leasing stock pic
Thursday, Mar. 17, 2022, 03:15 PM
BHPH Report Staff
Along with revealing who will give the keynote address of the 2022 NIADA Convention and Expo, the National Independent Automobile Dealers Association also announced its newest Gold-level National Corporate Partner. Coming aboard in that capacity on Wednesday was LHPH Capital, ... [Read More]

Car-Mart hires former CarMax exec as new EVP of procurement & inventory

new carmart logo for web_0_0_0_0_0_0
Thursday, Mar. 17, 2022, 03:13 PM
BHPH Report Staff
Brian Stone is shifting from one large, publicly traded dealership company to another. America’s Car-Mart announced on Wednesday that Stone has been named as executive vice president of procurement and inventory in a move effective on Monday. Car-Mart highlighted Stone ... [Read More]

Bankruptcies turn upward in February

february 2022 bankruptcy charts for web
Tuesday, Mar. 15, 2022, 04:33 PM
BHPH Report Staff
Despite February being the shortest month on the calendar, Epiq and the American Bankruptcy Institute (ABI) spotted a sequential rise in total filings during the month. [Read More]

CARite pledges $1M to St. Jude Children’s Research Hospital

carite jeff bartlett for web
Thursday, Mar. 3, 2022, 03:59 PM
BHPH Report Staff
CARite has an ambitious fundraising goal. Through its philanthropic organization — Car Dealers Care National Foundation — the dealership network that works with consumers with soft credit backgrounds announced on Thursday a $1 million fundraising commitment benefiting St. Jude Children’s ... [Read More]

Registration starts for 2022 NIADA Convention and Expo

MGM grand conference center for web
Tuesday, Mar. 1, 2022, 03:29 PM
BHPH Report Staff
It just turned March, but the National Independent Automobile Dealers Association already has June on its mind. Registration is now open for the 2022 NIADA Convention and Expo, which is back in its traditional June dates. And for the first ... [Read More]

IRS filing & refund update: Return volume up 28%

tax refund image
Tuesday, Feb. 22, 2022, 02:29 PM
BHPH Report Staff
The latest update from the Internal Revenue Service shows the volume of individual tax filings and refunds is off to a roaring start this season. As of Feb. 11, the IRS said it has received 26,421,000 individual tax returns since ... [Read More]
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