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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

COMMENTARY: NIADA pushes back against ESPN personality belittling dealers

price-tag-2
Tuesday, Oct. 19, 2021, 02:09 PM
Nick Zulovich, Senior Editor
The National Independent Automobile Dealers Association (NIADA) offered a rebuttal when an ESPN personality chose a negative dealer stereotype to describe one of his former NFL coaches who resigned amid a scandal involving derogatory comments made about league officials and ... [Read More]

Advantage GPS gains patent for ‘Unified Device Access’

David Meyer all access for web
Thursday, Oct. 14, 2021, 02:23 PM
BHPH Report Staff
Advantage GPS received good news from a federal regulator this week. The provider of modern data analytics and advanced risk mitigation solutions for vehicle finance professionals announced the U.S. Patent and Trademark Office (USPTO) has granted United States Patent No. ... [Read More]

Bankruptcies continue to be down through 3 quarters of 2021

Bankruptcy filings rise 17% at 2023 midpoint
Tuesday, Oct. 12, 2021, 03:59 PM
BHPH Report Staff
The American Bankruptcy Institute (ABI) and Epiq combed through all of the filing data that’s been generated through the first three quarters of the year to try to project what might happen during the remainder of 2021 and beyond. [Read More]

ABCoA blends new CRM into DMS

Jonathan Hedy for web
Thursday, Oct. 7, 2021, 03:56 PM
BHPH Report Staff
On Thursday, Advanced Business Computers of America (ABCoA) launched what the software solutions provider for independent dealerships and subprime auto finance companies believes is a customer relationship management (CRM) solution built specifically for BHPH operators. ABCoA added cyclCRM, which is ... [Read More]

Car-Mart expands in Oklahoma by acquiring existing independent store

new carmart logo for web_0_0_0
Tuesday, Oct. 5, 2021, 02:08 PM
BHPH Report Staff
America’s Car-Mart began October by expanding its buy-here, pay-here dealership footprint in Oklahoma with the first new store opening of its 2022 fiscal year. Car-Mart’s 152nd dealership came aboard as the company recently purchased the ongoing assets of The Car Man ... [Read More]

NIADA aligns with GWC Warranty to administrate CPO program

NIADA James Gibson for web
Tuesday, Sep. 28, 2021, 02:57 PM
BHPH Report Staff
Here’s a development to help independent and buy-here, pay-here dealerships that want to retail certified vehicles. GWC Warranty and the National Independent Automobile Dealers Association recently announced a strategic partnership to provide the NIADA Certified Pre-Owned Vehicle program. According to a ... [Read More]

More than 1 million businesses apply to SBA for PPP loan forgiveness

cash flag lens
Thursday, Sep. 23, 2021, 02:11 PM
BHPH Report Staff
For independent dealerships seeking to have their Paycheck Protection Program (PPP) forgiven, they are amongst a large number of other businesses. The U.S. Small Business Administration (SBA) announced this week that it reached a major milestone as its Paycheck Protection ... [Read More]

COMMENTARY: Can online video help you sell more cars?

best practices
Tuesday, Sep. 21, 2021, 02:31 PM
Kenny Atcheson, Dealer Profit Pros
More dealers advertise using online video but are unsure of the most effective strategy. One of the most important things to know is that online video is not television. Do not take your television commercial and slap it on YouTube. ... [Read More]

NextGear details $1.6B in recent transactions

Dave Horan NextGear for web
Thursday, Sep. 16, 2021, 03:23 PM
BHPH Report Staff
Obviously, operators need financial resources to run their dealerships. Capital providers do, too. And NextGear Capital announced on Thursday that it has more resources to help independent and buy-here, pay-here dealerships. The Cox Automotive division said it completed the renewal ... [Read More]

6 tips to spot Hurricane Ida-damaged vehicles

ida flood cars
Tuesday, Sep. 14, 2021, 02:13 PM
BHPH Report Staff
Experts from AiM Mobile Inspections are seeing history repeat itself. And it could mean even more headaches for independent and buy-here, pay-here dealerships already having trouble finding inventory. AiM Mobile Inspections is spotting flood-damaged vehicles surface because of Hurricane Ida ... [Read More]
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