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SPONSORED EPISODE: The Buy Online Shift & What Dealers Need to Know Now
In this sponsored episode of the Auto Remarketing Podcast, Cox Automotive’s Jeri Reichel joins us to speak to the evolving Buy Online experience. She shares more about how shopper expectations are changing and what dealers should understand and do as ... Listen Here
The Spark Between EVs & CPO
In light of electric vehicle maker VinFast launching a certified pre-owned program in the U.S., Auto Remarketing senior editor Joe Overby connects with leaders from the EV space to discuss why the segment is a natural fit for CPO and ... Listen Here
Vincenzo Ciampi of iA Financial Group
Next up on the Canada’s Used Car Week Live Stage is Vincenzo Ciampi . who is senior vice president, of auto finance and dealer services for Canada at iA Financial Group. Ciampi talks with Cherokee Media Group’s Joe Overby about ... Listen Here

FTC: 7 deadly ad sins some BHPH dealers commit

car lot 2
BHPH Report Staff
Operators now have a clear guide on how to avoid getting into trouble with the Federal Trade Commission. Cindy Liebes, director of the FTC’s Southeast region, shared what she deemed to be the “seven deadly advertising sins” buy-here, pay-here dealers ... [Read More]

Commercial Chapter 11 bankruptcies rise for 2nd straight month

bankruptcy
BHPH Report Staff
Although total commercial Chapter 11 filings moved higher for the second month in a row, the American Bankruptcy Institute didn’t waffle from maintaining its projection of what the overall consumer and business filing total should be for the year. According ... [Read More]

7 leading legal minds to highlight NABD East Coast Conference

nabd conference hotel for BHPH
BHPH Report Staff
The National Alliance of Buy-Here, Pay-Here Dealers is bringing together seven of the most experienced, knowledgeable legal experts who have several decades of collective experience in the auto regulatory world for the 12th annual NABD East Coast Conference. The conference ... [Read More]

Top 10 missteps that could shut down a BHPH dealer

tom hudson at subPrime
BHPH Report Staff
With the closing weekend of August upon us, Hudson Cook senior partner and chairman Tom Hudson shared his Top 10 list of practices buy-here, pay-here dealers need to recognize so they not only avoid a bad month, but the possibility ... [Read More]

Ongoing adjustments, adoption of GPS impacting Car-Mart charge-offs & losses

car-mart image for bhph
Nick Zulovich, Editor
Perhaps the most recent quarterly performance by America’s Car-Mart shows that GPS technology cannot singlehandedly improve charge-offs and credit losses for buy-here, pay-here operators. During a quarter where retail sales and revenue improved, Car-Mart executives said they were “very disappointed” ... [Read More]

What CFPB electronic closings study means for auto finance

phone and laptop
Steve Levine, SecureClose
Transparency. Education. Information. Repeat. Unless you’ve been living under a rock, it’s pretty clear that the Consumer Financial Protection Bureau expects consumers to receive these things from their financial service providers. Earlier this month, the CFPB once again demonstrated this ... [Read More]

J.D. Byrider opens 2nd Richmond franchise

shutterstock_94785175
BHPH Report Staff
Buy-here, pay-here dealership group J.D. Byrider announced this week it has opened its second franchise in Virginia’s capital of Richmond. This marks the sixth J.D. Byrider store in Virginia, and it is the second Virginia dealership for franchisee Craig Baker, ... [Read More]

Spots filling quickly for upcoming NABD Boot Camp

shutterstock_162848774
BHPH Report Staff
If you’re a relatively new operator who has never participated in a 20-group style meeting or a veteran dealer who is looking for a fresh collection of professionals to gather ideas, the National Alliance of Buy-Here, Pay-Here Dealers is hosting ... [Read More]

Car-Mart adjusts dealership addition plans by opening Georgia store

rows of cars 6
BHPH Report Staff
When America's Car-Mart closed its fiscal year back at the end of April, the buy-here, pay-here dealership chain initially expected to expand its footprint in Missouri. Instead, Car-Mart broadened its presence elsewhere in the Southeast this week with its seventh ... [Read More]

3 steps to solidify customer complaint response strategy

complaint department
BHPH Report Staff
Especially in these times of intensive regulator oversite, Automotive Compliance Consultants president Terry Dortch insisted that how your buy-here, pay-here dealership responds to customer complaints often determines whether the store’s good name gets blemished or a lawsuit results. Viewed proactively, ... [Read More]

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