Beyond the Transaction: From assigning best tech for job to detecting cracks in exterior, AI is changing service department

Beyond the Transaction: Service lane video use is growing, boosting profits & customer satisfaction

Beyond the Transaction: Recon is the lifeblood of retail used-car operations, but can’t happen without good technicians

Beyond the Transaction: EVs, new technologies cause auctions & others to rethink reconditioning

Beyond the Transaction: Vehicle transport plays a game of tech catch-up

Beyond the Transaction: Transport conditions improve, but lack of driver ‘bench strength’ persists

Affordability challenges, ‘hope’ both persist in retail used-car price environment

Approaching off-lease anniversary will affect used-car market, Cox experts say

CarMax data shows vehicle brand loyalty remains the same — only the names have changed

State of NIADA, Part III: The road ahead