For this episode — our 50th — Nick takes a trip to the “back office” with Anne Holtzman, who is the senior vice president of claim and recovery at Allied Solutions.

While Hurricanes Harvey and Irma happened several months ago, some auto finance companies — especially with collateral impacted by the storms — could not begin some recovery processes until after Jan. 1 because of certain state and federal restrictions. Holtzman shares her insights into how those chores are complicated and could take up to a year to be resolved.

Check out their conversation below.

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