From a young age, students are taught that attending college will increase their chances of following a path to professional success. They are repeatedly told that by obtaining a degree, they will be eligible to grab hold of an entry-level salary, post-graduation, up to 40 percent higher than what they would be offered with only a high school degree. Because of this, the common practice for high school graduates is to continue on to higher education.
However, the real question is: How much does higher education actually prepare an individual for the “real world?”
As a recent college graduate working as an apprentice in the Search Engine Marketing (SEM) department of Potratz, I can honestly say that college has not prepared me for the work that I encounter on a daily basis. While my degree in Marketing Communications has certainly helped me understand the marketing and advertising fields as a whole, SEM is such a new form of marketing that changes so rapidly. There is no way that a higher education school could build a course that is consistently teaching students up-to-date information.
It is because of this issue that I believe the SEM apprenticeship offered at Potratz is such a great opportunity. This six-week paid program goes in-depth to teach apprentices everything they will need to know about the SEM field. The daily teaching sessions mixed with nightly homework assignments ensure that apprentices are getting ample opportunity to learn all necessary information, preparing them for the Google AdWords Fundamentals and Search certification exams. In addition, apprentices are paired with Potratz SEM employees in order to get hands on experience working with Google AdWords and help them better understand how to work the program.
Along with preparing for the Google AdWords exams, apprentices are taught the inner workings at Potratz. They are given the chance to work with all departments within the company, teaching them how these departments work together to form the successful automotive advertising agency that Potratz is. At the end of the six weeks, if they choose, apprentices have the chance to apply for any open position within the company.
With the combination of certification classes and learning to work within the company, this apprenticeship is great not only for someone interested in becoming Google AdWords certified, but also for anyone looking for a full-time employment opportunity.
This year’s Black Friday chaos and record-breaking Cyber Monday sales created quite the stir around the Potratz lunch table. Sharing pictures of our weekend steals and comparing our shopping lists, my co-workers and I discussed 2013’s hottest items over our cups of soup and sandwiches. Remembering the Tickle Me Elmo craze and iPod madness of holiday’s past, we each pointed out our favorite “must haves,” but were sure to mention that the best gifts were the ones we didn’t even think to ask for. There will always be big-ticket items to market each holiday season, but retailers and dealers need to remember that those forgotten wants will also sell. For dealers, this means promoting service.
It’s important to focus both on sales and service when creating incentives for this upcoming holiday season. You might not find a mother looking to buy three new vehicles for her sons, but she could go home with Oil Change certificates as stocking stuffers. Promoting both vehicle specials and service specials provides gift options for all price-points. This season, take the time to create a menu of services that your dealership would be willing to offer for gift-hungry customers, bonus points go for creativity. Bundle together a fuel injection and throttle service for the ultimate Gas Saver or “Holiday Brake” Special for college students home on break. From snow tire deals to a detailing package, busy holiday shoppers will understand the value of these needed gifts, especially if they are being offered at a discounted rate.
When it comes to planning these specials, be sure to keep your customer’s schedule in mind. For example, the day after Christmas finds many scheduling the “to do” items that they never have time for. Why not offer a free state inspection for those who need to get their vehicles renewed? Doing a little extra work in tailoring your specials will stand out in a sea of flashy “hot item” advertisements and it adds value to your dealership. As we’ve discussed in past blogs, service is what builds customer loyalty. Maybe when that lucky gift recipient brings in her oil change coupon, she realizes she’d like to browse the New Year models or get her tires rotated. Service allows customers to interact directly with your sales team and technicians and opens up opportunities for future sales or services. Like a perfectly knotted bow, those small service specials can create lifelong customers and make the holidays merrier for dealers and customers alike.
Throughout the automotive marketing industry we have seen potential buyers adjust their shopping trends. Buyers have begun to migrate from traditional desktops to their smartphones and mobile devices. To support this trend, it is crucial to have a mobile strategy in place for all automotive dealers.
Danny Brown of American Express OPEN states that, “ Seventy-two percent of small business owners planned to increase or maintain their mobile ad spend this year, with 65 percent of these increasing their spending by up to 30 percent.” This trend is not just for small businesses. Brown continues, “Google and Facebook have now begun to shift more of their revenues to mobile devices.” Your digital strategy should have a robust digital presence. With competition on AdWords becoming increasingly competitive on mobile devices, you must tailor your campaigns to appeal to mobile searchers. An example of this can be editing your keyword list to include terms more likely searched on mobile devices (short terms & abbreviations.)
Let’s face it: mobile advertising is beginning to sweep the marketing world. Due to its convenience and accessibility, it is now the preferred way to do business. Before you know it, this inevitable change will be here in full swing!
By: Jenn Mayer
I have to admit I am late to the foursquare game. Although the app was first launched in 2009, I have only recently joined. After moving away from my hometown earlier this year, I was forced to learn the ins and outs of a new state, new city, and a new neighborhood. foursquare became my ultimate tool for discovery.
foursquare (that’s right, it is not capitalized) is a free app that allows you to share with your friends where you are, tips about your favorite places, and helps you discover new places in your area. foursquare gives you personalized recommendations and deals based on where you, your friends, and people with your same taste have been. The app has also recently undergone a makeover, giving it a simpler look and making it more user-friendly.
foursquare allowed me to discover coffee shops, restaurants, nail salons, and more. If it was lunchtime and I was hungry, I would simply type in “lunch”, and foursquare would search the tips and check-ins that had been logged around my current location to suggest places I should try for lunch. This is different, and possibly more effective then using Google, because foursquare was able to more accurately search around where I was, and also took into account how popular the places around me were. Now, I am addicted to checking into my location on foursquare. Not only do I get points, badges and mayorships that encourage me to keep using the app, my past check-ins help to shape my recommendations.
So, how can your dealership use foursquare to enhance business and marketing? First, you must encourage people to check-in when they visit your dealership. One way to do that is to offer a deal. Many businesses offer discounts to patrons who check in at their location. You could offer a free oil change, or even a discount for someone who checks in and signs a purchase agreement on a new vehicle that same day. People will be encouraged to check in and thus make your dealership a more popular place in the area.
You can also encourage employees and customers to leave a tip, or some advice, about your dealership. For example, you can post any specials you have going on, whether you offer free refreshments in your waiting area, or even the best sales people to work with. When people search for your dealership using the app, they’ll see the great things about shopping there and will be more likely to stop in.
As with all advertising and social media campaigns, foursquare must be interacted with regularly. If no one has checked in recently, or if the last tip is from six months ago, the value is lost. Encourage your employees and customers to download and use foursquare and watch its positive effect on business! Take it from me; I’m the mayor of Potratz on foursquare!
SCHENECTADY, NY- On November 22, Paul Potratz, founder and COO of Potratz, and Cory Mosley, Principal of Mosley Automotive Training, will be hosting Closing Ratios: A 20% Increase in 7 Steps. Held at 2:33pm EST, the Friday webinar will showcase all that dealers need to know about closing ratios, the figure that determines how many leads are turned into sales. Every month, dealerships analyze their overall sales as a means to measure their progress. However, if a dealership wants to accurately gauge a sales team’s success and determine a plan to get a higher closing ratio, they must configure a few different numbers. Highlighting the formula needed to calculate a closing ratio as well as the seven steps necessary to increase this ration. The webinar will feature insight from Potratz and Mosley on how dealers can improve their bottom line and determine what part of their sales funnel needs adjusting.
Both Potratz and Mosley boast noteworthy careers in the automotive industry. Paul Potratz is COO of Potratz, the industry leader in automotive advertising and Cory Mosley is the Principal of Mosley Automotive Training, a nationally recognized automotive training and consulting company. Throughout their careers, both men have participated in all aspects of automotive sales and marketing, making them knowledgeable and reputable leaders in the industry. Together, they have crafted this webinar to equip attendees with the tools to improve customer loyalty and draw in additional sales with minimal effort.
For more information on Closing Ratios: A 20% Increase in 7 Steps, click here or to receive more tips from Paul, click here.
SCHENECTADY, NY- This month, DealersEdge featured a webinar on the “Tricks of the Trade” for search engine marketing. Nan Mossey, Director of Digital Marketing at Potratz, led the event which featured advanced insights on implementing and optimizing paid search campaigns. Many were in attendance as she covered detailed strategies on effectively using Google Adwords, Bing/Yahoo! and other search engine marketing services.
Mossey has over 20 years of experience in automotive marketing and is fully certified in all aspects of SEM including Google AdWords Certifications for Search, Display, and Analytics. She has administered several apprenticeship programs as head of Potratz’s digital marketing and has thus attributed to the certification of over 18 individual members of the Potratz team.
During the webinar, participants were supplied with proven tactics for improving campaigns and statistical data referencing industry trends in the world of digital advertising. Mossey presented attendees with the tools necessary for establishing campaigns and best practices for optimizing performance. Attendees gained exclusive insights on the ins-and-outs of display advertising and retargeting, keyword optimization, and bidding strategies along with many other vital areas in campaign implementation and management.
“I really enjoyed getting a little bit more in-depth about aspects of search engine marketing that people had heard about, but had little exposure to,” said Mossey regarding the webinar.
The live webinar was one of several held by DealersEdge that featured the Schenectady advertising agency, which specializes in everything from digital and traditional advertising to website platforms.
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By: Yasmine Syed
Information and communication technology users are as diverse as the range of technology available today. The Pew Research Center’s “Internet & American Life Project” divides technology users into two core groups: “Motivated by Mobility” and “Stationary Media Majority”.
The “Motivated by Mobility” group comprises 39% of the adult population. Their frequency of online use is growing as their reliance on mobile devices continues to increase. This group is made up of individuals who hold positive and improving attitudes towards mobile access and how it facilitates their availability to others. The “Stationary Media Majority” group is comprised of the remaining 61% of the adult population. These individuals are not enamored by the “always-connected” lifestyle. They are characterized by low-level usage of mobile apps and experience difficulty acclimating to new gadgetry.
Hallmarks of the “Motivated by Mobility” group are varied and are broken down into five sub-categories including: Digital Collaborators (8%), Ambivalent Networkers (7%), Media Movers (7%), Roving Nodes (9%) and Mobile Newbies (8%). Digital Collaborators are mostly male, in their late-thirties, affluent and educated. They enthusiastically use their tech assets to share and connect with others. Ambivalent Networkers are primarily male, in their late twenties, and are ethnically diverse. They use their tech assets to text, participate in social networking and for entertainment. At the same time, they fear that their devices may become increasingly intrusive and feel that it is necessary to take periodic breaks from online use and digital consumption.
Media Movers are mostly male, in their mid-thirties, have children and are middle class. Their online and media habits are varied and they share digital content (i.e. photos). Roving Nodes are the female counterpart to Digital Collaborators; they are mostly women, in their late-thirties, affluent and educated. They use their mobile devices to manage their social and work lives, they use a wide-range of mobile apps, send email, send texts, and use their mobile devices to enhance personal productivity. Mobile Newbies are mainly women in their late forties and early fifties who have lower education and income levels than Roving Nodes. They don’t have very many tech assets and cite that their most used asset is their mobile phone because it helps makes them more available.
The “Stationary Media Majority” group can also be broken down into five sub-categories including: Desktop Veterans (13%), Drifting Surfers (14%), Information Encumbered (10%), The Tech Indifferent (10%) and Off the Network (14%). Desktop Veterans are mainly men, in their mid-forties, affluent and educated. Because this groups skews older, they are content to use their desktop computers and high-speed wired connection to explore the web, connect with friends and family via social media, while allowing their mobile phones to take a backseat. Drifting Surfers are primarily women, in their early-forties, middle class and have average education levels. They have desktop computers and mobile phones but are infrequent online users. They use technology as a basic information-gathering tool and could forgo using the Internet entirely if given the option.
Information Encumbered individuals are two-thirds male, in their early fifties, have an average education and are middle-lower income level. Most individuals in this group feel that they experience information overload on a daily basis and although, they have cell phones, feel that technology is becoming increasingly intrusive. They are largely indifferent to technology and could easily dispense with it altogether. Off the Network individuals are, largely, low-income senior women and are predominately African American. Members of this group have neither cells phones, nor computers or internet access.
The project findings imply that many Americans are deepening their relationship with and dependence on digital resources and tech assets, while others stay stagnant in their consumption of digital resources and tech assets. Both of these groups will undoubtedly ask themselves and others, ‘How did I ever live without a cell phone?” A small percentage of Americans are content to keep technology on the periphery of their lives. They stand in stark contrast to the ever-increasing “Motivated by Mobility” group, whose demand for more and more online content is palpable.
What does this mean for your dealership? In terms of marketing, it means that it’s still important to maintain traditional avenues of publicity, such as radio and television commercials and newspaper ads. These are necessary to reach the portion of Americans who shun technology or still use traditional media to gather information. However, the growing number of people who seek information digitally means that a failure to provide online content is more costly than in the past. Soon, a lack of digital presence could spell disaster for your dealership.
The secret to using Facebook to successfully promote your business is simple. Get your fans involved! One easy way to engage your followers is to run a contest. Experts agree contests are one of the best ways to increase fan engagement. The logic behind it is simple; people love free stuff.
There are many types of contests you can run on your Facebook page. One successful type of engagement practice is weekly trivia. Pose a question to your followers. It doesn’t even have to be car related. It’s actually important to occasionally provide content that doesn’t focus on cars so that your followers see you as more than just a dealership. Variety provides personality. The person with the correct answer to your questions receives a prize. As a dealership you can offer various types of redeemable gifts to potential winners, ranging from service offers to brand related merchandise. The benefit of weekly trivia is that your page becomes exposed to more people than just those who currently like your page. Friends of fans are able to see when one of your fans posts on your trivia question. This is true for most posts on your page. With trivia, however, the likelihood of receiving a response is greater.
Another way to increase engagement on your page is by running a promotion or sweepstakes. It is recommended that you provide a larger prize to fans in these promotions because it requires more for them to participate.
There are two different ways you can create a promotion:
- The person entering does simply fills out a short information form to enter and has a chance to win.
- The person entering has to provide some form of additional information in order to enter. There are many different avenues you can take for these promotions. Examples include caption this photo, the photo with the most amount of likes win, and more. Before launching the competition, you’ll need to decide which promotion you’ll run, and then develop a strategy as to how it will work. Next, create a Facebook app for your promotion and launch!
The benefit with the promotion is that not only can it help increase engagement on your page; it can also increase your likes (depending if you set the application up right or not). In a correctly designed app, a person must “Like” your page to be eligible to win.
Facebook engagement is important because social media is important. It’s a huge part of an individual’s life and it is a main avenue to reach potential customers. Additionally, people who win something from a dealership are much more likely to visit them the next time they need their vehicle serviced or are in the market for a new one. Not sure how to increase your Facebook engagement? Contact us now because, we CAN help!
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Google Offer Extensions is similar to Facebook Offers and is a must for any business owner and marketer. Be sure to sign up for Fact Finder Friday Google Hangout and Think Tank Tuesday. Follow us on Twitter @potratz
Are you the type of person who plans every aspect of your life, months or even years in advance? Or are you the type of person that does everything on a whim? I’ve always considered myself the latter in my personal life because I like the thrill of spontaneous plans. However, I take a different approach when it comes to working in automotive advertising.
In automotive marketing, it is best to plan for the future months instead of working in the current month. There are plenty of reasons why this works best for the industry, but here are three that are key to remembering the importance of thinking ahead:
1. You can analyze your current marketing strategy and decide whether it is bringing you the results you desire or if you need to go back to the drawing board and adjust your approach.
2. It is more cost efficient when it comes to media buying. Many reps offer a discount for buying months in advance. Buying in advance also could open up more attractive placements considering how few spots have been reserved.
3. You will avoid making rash decisions that could end up costing you money. These are the end-of-the-month panic moments, the quick decision sales events that go awry, and the poorly crafted E-Blast that’s riddled with mistakes and missing information.
When it comes to dinner plans or mall purchases, a little spontaneity is harmless. When it comes to achieving business goals though, you must put a schedule into place that manages your planning. Each of these points above helps explain why circling dates on the calendar three months down the road can get you where you’d like to be, but recognize it could take awhile for the results to show. If you are starting from scratch, your marketing strategy can take some time to lift off the ground. In addition to a little forward-thinking, you need to build a presence on Google, find the right media for your market, build a presence on social media, set up marketing automation sequences, and optimize your website. All of these outlets coincide with each other create the perfect marketing blend. Thankfully, the automotive industry is predictable when it comes to incentives and sales events so we can take that into consideration when planning ahead.
In general, you will never regret taking the time to carefully plan. Mapping out the future will leave you time in the current month to analyze the results of the past and will relieve you of the stress that comes with scrambling for ideas. A little less stress and more carefully executed projects? These results may just be enough reason to change my whimsical ways.
