WALTHAM, Mass. -

DealerRater general manager Jamie Oldershaw describes customer satisfaction as “a key differentiator in today’s competitive retail market.”

“And our Dealer of the Year Award winners continue to raise the bar for best practices in our industry," Oldershaw said in a news release.

He made those comments as DealerRater named the winners of its annual Dealer of the Year Award program.

The program recognizes award recipients at the national and state/province levels for outstanding customer service. The awards are based on consumer reviews of dealership experiences shared on DealerRater.com and DealerRater.ca.

Customer service, quality of work, friendliness, pricing and overall experience are the categories for scoring.

Based on a Bayesian algorithm called PowerScore, DealerRater presents its Dealer of the Year awards annually to the top U.S. and Canadian car dealers.

PowerScore considers the dealership’s average DealerRater star rating and the total number of reviews written about the dealership during the 2019 calendar year.

New- and used-car dealers must have at least 25 new reviews written on DealerRater.com during 2019 to qualify for the DealerRater Dealer of the Year Awards.

They must also average a minimum of four out of a five-star rating.

Award-winning dealers can visit booth 3577C at NADA Show 2020 in Las Vegas in February to receive a free professional photo with the award. DealerRater says those dealers can also take advantage of social media opportunities.

Below are the 2020 U.S. and Canadian DealerRater Dealer of the Year Award recipients within each OEM brand category:

United States

— Acura: Crown Acura, Florida

— Alfa Romeo: Essence Maserati Alfa Romeo, Texas

— Aston Martin: Foreign Cars Charlotte, North Carolina

— Audi: Ray Catena Audi Freehold, New Jersey

— Bentley: Euro Motorcars Bethesda, Maryland

— BMW: Flemington BMW, New Jersey

— Buick: West Point Buick GMC, Texas

— Cadillac: Ed Morse Cadillac Tampa, Florida

— Chevrolet: Nimnicht Chevrolet, Florida

— Chrysler: Stockton Dodge Chrysler Jeep Ram, California

— Dodge: Stockton Dodge Chrysler Jeep Ram, California

— Ferrari: Boardwalk Ferrari Maserati of Plano, Texas

— FIAT: Tom Ahl Family of Dealerships, Ohio

— Ford: Gosch Ford Temecula, California

— GMC: West Point Buick GMC, Texas

— Honda: Valley Honda, Illinois

— Hyundai: Allen Turner Hyundai, Florida

— INFINITI: INFINITI of Sarasota, Florida

— Jaguar: Jaguar Land Rover St. Petersburg, Florida

— Jeep: Stockton Dodge Chrysler Jeep Ram, California

— Kia: Summit Place Kia East, Michigan

— Lamborghini: Lamborghini Dallas, Texas

— Land Rover: Land Rover Princeton, New Jersey

— Leasing company: D&M Leasing – Fort Worth, Texas

— Lexus: Jim Hudson Lexus, South Carolina

— Lincoln: Klaben Ford Lincoln, Ohio

— Maserati: Maserati of the Main Line, Pennsylvania

— Mazda: OC Mazda, California

— Mercedes-Benz: Mercedes-Benz of Princeton, New Jersey

— MINI: MINI of Baltimore County, Maryland

— Mitsubishi: North End Mitsubishi, Massachusetts

— Nissan: Newton Nissan, Tennessee

— Porsche: Jackie Cooper Imports, Oklahoma

— Ram: Stockton Dodge Chrysler Jeep Ram, California

— Recreational Vehicles: Dodd RV of the Peninsula, Virginia

— smart: Jackie Cooper Imports, Oklahoma

— Subaru: Subaru of Jacksonville, Florida

— Toyota: Toyota of Naperville, Illinois

— Used Car Dealer: OffLeaseOnly.com The Nation’s Used Car Destination – Miami

— Volkswagen: Dirito Brothers Walnut Creek Volkswagen, California

— Volvo: Smythe Volvo, New Jersey

Canada

— Acura: Silverhill Acura, Alberta

— Audi: Capilano Audi, British Columbia

— BMW: Parkview BMW, Ontario

— Buick: Capital GMC Buick Cadillac, SK

— Cadillac: Capital GMC Buick Cadillac, SK

— Chevrolet: Huron Motor Products, Ontario

— Chrysler: Ontario Chrysler Jeep Dodge Ram, Ontario

— Dodge: Grande Prairie Chrysler Jeep Dodge, Alberta

— FIAT: Columbia Chrysler, British Columbia

— Ford: Erinwood Ford, Ontario

— GMC: Capital GMC Buick Cadillac, SK

— Honda: Maple Honda, Ontario

— Hyundai: Comox Valley Hyundai, British Columbia

— INFINITI: 417 INFINITI Nissan, Ontario

— Jeep: Ontario Chrysler Jeep Dodge Ram, Ontario

— Kia: Georgetown Kia, Ontario

— Land Rover: Budds’ Imported Cars, Ontario

— Lexus: Lexus of London, Ontario

— Lincoln: Courtesy Ford Lincoln, Ontario

— Mazda: Harris Mazda, British Columbia

— Mercedes-Benz: Mercedes-Benz London, Ontario

— Nissan: Grande Prairie Nissan, Alberta

— Ram: Ontario Chrysler Jeep Dodge Ram, Ontario

— Recreational vehicles: Open Road Recreation, SK

— Subaru: Scarboro Subaru, Ontario

— Toyota: ToyotaTown, Ontario

— Used car dealer: Good Fellow's Auto Wholesalers, Ontario

— Volkswagen: Bramgate Volkswagen, Ontario

—Volvo: Volvo of Unionville, Ontario