Add Larry H. Miller Dealerships and the Prime Automotive Group to the many automotive companies announcing measures designed to provide peace-of-mind to customers following current health recommendations and guidelines in the wake of the COVID-19 outbreak.
The Larry H. Miller Group of Companies and Larry H. Miller Dealerships said that in line with current social distancing guidelines, it was starting a complimentary concierge vehicle pickup and drop-off service for customers with service appointments.
That is an effort to help people whose health might be at risk, and it could also help those providing critical services to get to work.
Customers can make all service appointments online through LHMAuto.com, over the phone or by using the Larry H. Miller Dealerships mobile app, which is available on Google Play or in the Apple store.
The complimentary concierge service can pick up and deliver a customer’s car to his or her home or office.
Rather than wait during a service appointment, customers can take a complimentary courtesy shuttle or a rideshare service. The dealership pays for those services, which can drop customers off at their home or office until their vehicle is ready.
“We want to be great community partners to help those who are on the front lines, assist those who are most at risk, and provide a safe and innovative experience for our automotive customers and employees,” Larry H. Miller Group of Companies chief executive officer Steve Starks said in a news release.
Starks continued, “This approach allows us to practice social distancing while ensuring our customers’ transportation needs continue to be met.”
Another measure is that all LHM Dealerships service advisers and service technicians wear a fresh pair of gloves with each customer’s vehicle.
Also, when a vehicle enters the service drive, technicians place a protective seat cover on the driver’s seat of every vehicle. They use disinfectant wipes to wipe down the steering wheel.
DrivePur is an additional measure for LHM Dealerships. That is an airborne sanitization product that kills unseen germs and bacteria inside the vehicle.
“We know that people rely on their vehicles to get them where they need to go,” said LHM Dealerships president Dean Fitzpatrick.
He continued, “Even now, there are people working in essential businesses whose job is to keep the collective public safe and healthy. We want them to know that our dealerships are open, and that we’ve instituted various measures to minimize the risk of potential exposure.”
The company encourages employees and customers to conduct practices such as frequent hand washing, coughing and sneezing into the elbow or tissue, not shaking hands and staying home if they are sick.
In the area of seating at the dealerships, the company has spaced seats in customer waiting areas. During interactions, the company encourages employees and customers to maintain six feet of distance.
The dealerships are performing sanitation multiple times daily for high-contact surfaces such as door handles. The same goes for high-use areas such as bathrooms and customer service areas.
The company has placed additional hand sanitizing dispensers at business entry points and is keeping bathroom soap dispensers well-stocked and operational.
In the area of signage, the company has increased its use of posted information in visible areas showing recommended hygiene practices.
LHM Dealerships has temporarily canceled its service of freshly prepared items such as fruit, popcorn and pastries. Sealed snacks and beverages will still be available in customer waiting areas.
In other news, another dealership, Prime Automotive Group, will begin a vehicle pickup and delivery service it is calling “Prime Pickup." Prime Automotive Group includes more than 50 automotive dealerships, 25 brands, and five regional platforms across eight states.
With Prime Pickup, the company can deliver cars to customers’ locations for test drives. It can drop off newly purchased vehicles at a customer's front door.
If a customer needs auto maintenance or repair, Prime employees will pick them up and drop them off when service is complete, although mileage restrictions might apply.
Prime has already begun precautions such as employee health and safety protocols and extra sanitary measures in all areas of the dealerships.
“During this time, customers have so many concerns, with the primary one being the health and safety of themselves and their families, said Todd Skelton, chief executive officer of Prime Automotive Group. “If we can be supportive in a small way by offering this service, we are very happy to do so.”