Bringing more than four decades of industry experience with them, NCM Associates hired two new associates to serve its retail automotive clientele this week.

Joining the dealership training firm are Mark Shackelford and Kevin Herndon. Shackelford, formerly of the National Automobile Dealers Association, joined NCM as executive conference moderator for the 20 Groups division under Kevin Cunningham. Meanwhile, Herndon joined NCM’s Retail Operations Consulting division under Paul Stowe’s direction.

NCM highlighted the two newest associates each have deep retail automotive management experience and join the company to meet the need for increasing demand for NCM’s 20 Groups and in-dealership consulting services.

With more than 20 years of successful automotive retail management experience and a passion for 20 groups, Shackelford is now leveraging his retail expertise and group facilitation skills as NCM’s newest executive conference moderator. Shackelford was most recently an NADA Twenty Group consultant and trainer for the NADA University and is also a former dealer and dealership general manager.

Herndon joins NCM with a background in automotive service and parts operations management and consulting.  Herndon started his automotive career in 1989 as a service advisor for Fairway Lincoln Mercury Mazda in Savannah, Ga., and by 1994 he became the dealership’s parts and service director.

His success in and focus on fixed operations management throughout his career prepared him for his private consulting firm, Herndon Consulting, where he has been assisting dealers in improving the profitability of their fixed operations departments since 2006.

NCM president and chief executive officer Paul Faletti, Jr. noted the addition of Shackelford and Herndon is a much-needed response to the optimism and growth in the industry.

“I’m pleased to say NCM is in a position to expand our capacity to serve our current and future clients because of the increasing interest in our services,” Faletti said.

The top NCM boss went on to say that NCM is adding successful retail experts like Shackelford and Herndon because its automotive dealer clients are very bullish on improving the profitability of their existing operations and many are also seeking opportunities to expand.

“Mark and Kevin are two remarkably strong retail experts and come to us with the experience to make an immediate contribution in our 20 Groups and Retail Operations Consulting divisions. I have no doubt we and our clients will be benefiting from their expertise for years to come,” Faletti said.

To learn more about NCM Associates, visit ncm20.com or call (800) 756-2620.

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