Craig Pollock, president of JM Lexus and group vice president of parent company JM Family Enterprises, added a veteran to be a key leader at the organization’s luxury dealership in south Florida.
Joining JM Lexus as vice president and general manager is Mark Hoppe, who has taken over the reins from Jim Dunn, who held the position of vice president and general manager of JM Lexus since 2005.
In his role, the company said Hoppe oversees all JM Lexus operations, including new and pre-owned vehicle sales and service operations. He is responsible for leading a team of 345 associates who are focused on innovation and customer service excellence.
The dealership recently became the only Lexus Plus dealership in the southeastern U.S., offering guests negotiation-free pricing in both sales and service.
“With more than 40 years of automotive retail experience, Hoppe has held multiple roles in sales and fixed operations, primarily in south Florida,” Pollock said.
“Mark’s reputation in this market is one of exceptional customer service and outstanding leadership,” Pollock continued. “His industry knowledge and commitment to a strong associate culture make Mark an ideal candidate to lead our team of talented JM Lexus associates.
“We are thrilled Mark has joined us and wish him and his new team great success,” Pollock went on to say.
Dunn informed the company earlier last year that he would be officially retiring from JM Lexus at the end of January.
“It has been a privilege to lead such a world-class organization for the past 13 years, which have truly been the most rewarding time of my life,” Dunn said.