Auto Remarketing is recognizing the 2022 Women in Retail honorees in the current issue of the magazine and at Used Car Week this fall in San Diego. 

With these awards, we specifically recognize top leaders on the retail side of the auto industry, including honorees from dealerships, dealer groups and third-party providers/vendors

Over the next few weeks, AR will be posting Q&As with each of the honorees on this website.

Next up is Jeannie Arce, Costco Auto Program Zone Business Consultant.

Auto Remarketing: What do you enjoy most about working in retail automotive, and what would you change?

Jeannie Arce: After 23 years in the auto industry, I always look forward to offering my expertise to help our dealer partners succeed with Costco members. I enjoy building relationships and problem solving the most. How well we work together to come to a resolution is always dependent on the relationships I have with the individual. With today’s inventory constraints, I would love to see dealers focus on the long game and continue to provide a strong customer experience.

The current situation is temporary and customers will remember their experience. A shift from a temporary to long-term mindset will help develop lifelong customers who will remain loyal to your brand.

AR: What is the top trend you’re watching in retail automotive this year?

Arce: The customer buying journey. I love seeing how our industry is adapting to the new ways customers want to research and buy vehicles, while ensuring that they are satisfied with the entire process.

AR: What piece of career advice would you give your younger self?

Arce: Work hard and appreciate the ability to grow in an industry that off ers a variety of opportunities. Study the industry so your dealer partners and peers recognize the value you can provide. Enjoy what you do; and always be ready to help your peers and partners achieve their goals.

AR: What has been the top key to your success in retail automotive?

Arce: It’s having a growth mindset, curious spirit and good intentions in everything I do. Even when things don’t go as expected, I focus on the positive and look for opportunities for improvement.