Westlake Financial senior vice president of collections Brian Renfro knew his team was facing an incredible challenge. TransUnion’s industry-wide data showed the percentage of auto-finance contracts in financial hardship quickly rose as the pandemic intensified, jumping from 0.64% in March ... [Read More]

The American Recovery Association (ARA) recently distributed a message to the industry, reiterating its positions regarding personal property in repossessed vehicles. The move was triggered by the $5 million settlement Nissan’s captive finance company reached with the Consumer Financial Protection ... [Read More]

Nortridge Software is also getting into the podcast business. The provider of loan management software designed to apply more automation to origination and servicing recently announced the launch of the ConsumerFi Podcast, which will be hosted by Nortridge director of ... [Read More]

Perhaps Kroll Bond Rating Agency (KBRA) offered evidence that the atmosphere in auto financing might actually be returning to normalcy, especially when it comes to delinquency and losses. In April, KBRA placed 229 securities on watch across the unsecured consumer ... [Read More]

SouthWest Dealer Services finalized a strategic partnership with Darwin Automotive last week. The provider of F&I and anti-theft programs as well as related training services for dealerships announced its new connection with Darwin to expand SWDS’ digital retail sales platform ... [Read More]

The Consumer Financial Protection Bureau offered collections and compliance professionals some light reading just before the weekend. It’s mere a 653-page document to update a regulation first passed four decades ago that has taken regulatory officials seven years to get to ... [Read More]

Perhaps nowadays more than ever, risk decisions are based on consumer income and employment information to grasp a potential retail installment contract holder’s ability to pay This week, TransUnion rolled out a new seamless and real-time service to provide finance ... [Read More]

This week, AUL Corp. welcomed industry veteran Corey Ginsberg as the F&I provider’s new software development manager to lead the company’s team building custom applications. The company said Ginsberg’s experience and technical expertise will help AUL remain an industry leader ... [Read More]

The “SkipGuru” has embarked on his next professional challenge. Alex Price, the frequent Used Car Week speaker and skip-tracing expert widely known as the “SkipGuru,” joined LocateSmarter, a data and analytics company, as director of training and development in a ... [Read More]

With consumer fraud incidents on the rise — especially through a scam that started on social media — the Federal Trade Commission recently launched a new reporting system. Highlighting automotive as one of the primary segments in its opening campaign, ... [Read More]