TCN is looking to give firms equipment they need to stay operational as many of their employees work from home or other remote locations. The provider of cloud contact center technology for enterprises, contact centers and collection agencies worldwide, recently ... [Read More]

Richard Cordray, the first director of the Consumer Financial Protection Bureau, posted what he called a white paper containing 16 points of action the CFPB should take during the COVID-19 crisis. In one of those specific points, Cordray directly addressed ... [Read More]

The Federal Trade Commission reported that just like cases of individuals being diagnosed as positive for the coronavirus is rising significantly, the regulator is noticing steady climbs in COVID-19-connected consumer complaints, too. As of Sunday, the FTC reported 11,762 complaints, ... [Read More]

Over the weekend, MBSi Corp. shared another offering to help its recovery industry customers navigate through coronavirus pandemic. Agero, the parent company of the Automotive Intelligence Council member, is orchestrating a webinar to help small businesses understand the CARES Act ... [Read More]

National Automotive Finance Association president Joel Kennedy joined senior editor Nick Zulovich for another episode of the podcast this week to share an update on how finance companies are navigating through the coronavirus pandemic. Kennedy, who also is the chief ... [Read More]

The Consumer Financial Protection Bureau addressed a crucial element of financial services thrown into a tailspin because of the COVID-19 pandemic. On Wednesday, the CFPB released a policy statement outlining the responsibility of credit reporting companies and furnishers during the ... [Read More]

As the auto-finance industry adjusted annual percentage rates (APR) on both used- and new-vehicle paper originated in March, the possibility your portfolio contains contract holders who no longer have their job jumped significantly, based on the newest data released by ... [Read More]

Financial-services providers want to reach their customers to inform them about products and programs that can be beneficial during the coronavirus pandemic, and they’re asking for help from the Federal Communications Commission (FCC) to clear a regulatory path. This week, ... [Read More]

One of the founding members of the Automotive Intelligence Council is tackling perhaps one of the most daunting challenges ever — how collections will proceed once the coronavirus pandemic subsides. SubPrime Auto Finance News is hosting a free webinar featuring ... [Read More]

Hudson Cook partner Lucy Morris cautioned the financial-services industry not to set aside completely a task that might have been a top priority before the coronavirus pandemic arrived. “As the public health crisis spreads and worsens, one might think that ... [Read More]