This Month's Focus

Artificial Intelligence

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EY study shows Canadians still cautious about AI but using it more for everyday activities This artificial intelligence is pretty smart, eh? That sentiment might be held by at least some Canadians who are already embedding AI into everyday decisions, often in ways that extend beyond simple assistance into early autonomy, even while concerns about ... Read More
Carfluent’s new AI tool helps dealerships beat aggregators in searches A growing percentage of consumers now use artificial intelligence as what marketplace Cars.com describes as a “trusted co-pilot” in their search for a vehicle to purchase. Meanwhile, other studies suggest that dealership websites are not visible to many of those ... Read More
ChatGPT app represents the latest step in CarMax’s ongoing AI evolution Yes, it’s AI — everyone’s favorite buzzword. But when it comes down to it, artificial intelligence is only part of what CarMax’s new ChatGPT app is all about. The company billed as the nation’s largest used-car retailer touted the app, ... Read More
SPONSORED EPISODE: Know your Buyer & Grow your Lot In this insightful episode of the Auto Remarketing Podcast, Auto Trader and KBB executives Elizabeth Stegall and David Lumpkin share findings gleaned from Cox Automotive’s unique research into shoppers who buy from Independent Dealers. Learn how shifting buyer expectations connect ... Listen Here
FICO’s Shams Blanc on lenders sharpening underwriting & more Fresh off being in Miami as part of the Used Car Industry Summit that Cherokee Media Group hosted this spring, Shams Blanc, who is vice president of auto scores at FICO, appeared again on the Auto Remarketing Podcast. Blanc discussed ... Listen Here
Byron Oldham of Honest Autos & FIADA Byron Oldham is president of the family-owned Honest Autos dealership and is president of the board at the Florida Independent Automobile Dealers Association. In this episode, Oldham talks with Cherokee Media Group senior editor Joe Overby about the upcoming Southeast ... Listen Here

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Consumer complaints to CFPB hit record volume during pandemic

DOWC enhances 360Shield solutions new antimicrobial products

COMMENTARY: Where F&I can help increase successful contactless transactions

Auto ABS ratings from 10 subprime finance companies now on CreditWatch negative

2 moves by PossibleNOW to help call-center productivity

Portfolio: Antimicrobial treatments gaining momentum in F&I

Equifax: Delinquency ‘not as high as it could be’

Edmunds spots 2 negative-equity records arriving in April

2 enhancements to Darwin’s free COVID-19 support package for dealers

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