Along with a technology partnership to help dealer groups monitor and process their expenses more effectively, Tekion on Tuesday unveiled four new innovations driven by artificial intelligence as part of its agentic AI suite, built on the Tekion AI platform. Announced during Tekion’s inaugural conference, T1 Pro, Salesperson AI, F&I Manager AI, and Accounts Payable […] [Read More]

Spyne and VinSolutions by Cox Automotive on Tuesday announced an integration designed to support mutual dealer clients by improving connectivity between customer engagement and CRM workflows. Through this integration, dealerships using VinSolutions CRM can connect Vini AI, Spyne’s artificial intelligence-powered sales and service engagement agent, directly into their existing CRM workflow. Rather than managing engagement […] [Read More]

CarChat24 is celebrating its 19th anniversary, marking almost two decades of helping dealerships turn website visitors into valuable sales opportunities. As part of its milestone, CarChat24 is introducing a new suite of artificial intelligence-powered features designed to complement its chat platform and provide dealerships with even more ways to engage today’s digital shoppers. According to […] [Read More]

DROS.ai said it understands that the debt collection industry is grappling with compliance challenges arising from the use of artificial intelligence voice agents. The company also acknowledged that organizations face significant risks of violating requirements under the Fair Debt Collection Practices Act (FDCPA) and similar regulations when AI systems operate without adequate customer context and […] [Read More]

While many dealers have always “trusted their gut,” the old instinct-driven approach to buying used car inventory is quickly becoming obsolete. For decades, dealers relied on a familiar formula: when a vehicle sold, replace it with another one just like it. A midsize SUV leaves the lot? Buy another midsize SUV. A pickup sells quickly? […] [Read More]

When it comes to practical applications of artificial intelligence for car dealers, it’s a marathon, not a sprint. Or a “crawl, walk, run” approach, says QuoreAI founder and CEO Todd Smith. “There’s no (case where you) plug in AI and it’s magic,” Smith said in an interview on the sidelines of the J.D. Power Auto […] [Read More]

There’s no doubt that artificial intelligence is revolutionizing the way companies do business — and the automotive industry is no exception. In fact, most dealers have already embraced AI models and incorporated them into their daily operations. From analyzing data to streamlining processes, leaders are thinking about the ways AI can help their businesses. But […] [Read More]

At the beginning of May, Federal Reserve vice chair Michelle Bowman acknowledged that Anthropic’s Mythos — an artificial intelligence model that identifies cyber vulnerabilities — created a significant stir in banking. This week, S&P Global Ratings released a report examining whether Anthropic’s claim about its Mythos model represents “a genuine inflection point or an incremental […] [Read More]

A 14.2-mile interior fence. Tough terrain. Multiple security personnel. Two or three vehicles churned from wear and tear annually. A looming United States Customs Trade Partnership Against Terrorism (CTPAT) audit in jeopardy. These were the challenges Kia Georgia faced because inspecting its massive fence for damage was as costly as it was time consuming. The […] [Read More]

When it comes to capturing customer engagement, video is king. But the busy world of a car dealership isn’t necessarily the best environment for consistently creating effective video content. “Video sells. We’ve known that for years,” said Paul Hepp, director of marketing and internet sales for Illinois-based O’Brien Auto Team, which operates 10 locations in […] [Read More]