The sixth annual automotive research study by Urban Science in collaboration with The Harris Poll highlighted that nine in 10 U.S. car buyers said a traditional dealership is their top choice for purchasing a vehicle. Now let’s delve deeper into the Urban Science research data collected from 252 franchised dealers across the United States with […] [Read More]

Bain & Company today announced an investment in the Deployment Company, a new venture launched by OpenAI with 19 global partners. According to a news release, the OpenAI Deployment Company is built to help businesses deploy artificial intelligence across their most critical operations. The investment extends Bain’s partnership with OpenAI, which has spanned more than […] [Read More]

This artificial intelligence is pretty smart, eh? That sentiment might be held by at least some Canadians who are already embedding AI into everyday decisions, often in ways that extend beyond simple assistance into early autonomy, even while concerns about security, accountability and control remain high. That’s the primary finding released on Monday from the […] [Read More]

A growing percentage of consumers now use artificial intelligence as what marketplace Cars.com describes as a “trusted co-pilot” in their search for a vehicle to purchase. Meanwhile, other studies suggest that dealership websites are not visible to many of those AI-driven search engines. That means customers are routed through third-party aggregators rather than directly to […] [Read More]

Yes, it’s AI — everyone’s favorite buzzword. But when it comes down to it, artificial intelligence is only part of what CarMax’s new ChatGPT app is all about. The company billed as the nation’s largest used-car retailer touted the app, which allows car shoppers to search for vehicles using natural language and car owners to […] [Read More]

A new survey report from Lotlinx asserts that in its current form, “AI is broken for dealers.” The company contends the era of “one-size-fits-all artificial intelligence” is over for auto dealers. The recent survey of 215 executives from both franchised and independent dealerships shows that 84% of dealers say they “often” or “almost always” fail […] [Read More]

Here’s an example from the car-warranty industry where companies are leveraging artificial intelligence to help people, not replace them. On Tuesday, CARS Protection Plus, a provider of vehicle service contracts, announced it has gone live with Circuitry.ai’s Warranty Decision Intelligence platform to support faster, more consistent claims decisions and improve communications with repair facilities. Implemented […] [Read More]

DealerOn has done NASA one better. While the space agency recently launched the first astronauts to visit the moon in more than 50 years, the provider of auto dealership websites and digital sales and marketing technology boasted two launches on the same day. Tuesday, DealerOn introduced OnPrompt, an artificial intelligence search visibility platform built for […] [Read More]

Experian found another way to connect people and technology. And the newest tool emphasizes the component of a transaction including a real person. Last week, the company launched Experian Agent Trust, a framework that designed to establish a secure, verifiable link between consumers and artificial intelligence agents, bringing identity, and accountability to AI-driven transactions. As […] [Read More]

Federal Reserve vice chair Michelle Bowman acknowledged Friday that Anthropic’s Mythos — an artificial intelligence model that identifies cyber vulnerabilities — created a significant stir in banking, especially after Treasury Secretary Scott Bessent and Fed chair Jerome Powell convened the largest banks to discuss Mythos and cybersecurity implications. Among the questions Bowman asked during the […] [Read More]