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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

SCUSA’s Kulas sees benefits of added compliance burden

regulation and compliance puzzle
Thursday, Jun. 16, 2016, 02:26 PM
Jim Henry, Correspondent
Rising compliance costs could be a blessing in disguise for big, established subprime auto finance companies, said Jason Kulas, chief executive officer of Dallas-based Santander Consumer USA. That’s because in the long run the cost of meeting tougher regulations could ... [Read More]

SouthWest Dealer Services appoints new CEO

businessman selects hire
Wednesday, Jun. 15, 2016, 03:36 PM
SubPrime Auto Finance News Staff
On Tuesday, SouthWest Dealer Services — an independent full-service provider of F&I products and services to dealers — announced that SWDS Holdings’ board of directors appointed Vernon Leake as chief executive officer. Leake succeeds Eric Hamann, who will now serve ... [Read More]

Resource Hub

Best Practices, Ideas, and Tools for Business

The Dealer’s Guide to Smarter GPS Tracking

A Buyer’s Guide for Independent Dealer, BHPH, and Auto Finance Leaders Reducing Risk, Unlocking Opportunity Independent dealers and finance companies...
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Used Car Turn Vendor Management Checklist

Vehicles touch multiple vendors before they ever hit the lot, and when approvals, communication, and invoices are scattered, delays are...
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The ART of AI: A Dealership Guide to Deploying AI With Confidence

AI is rapidly reshaping dealership operations, yet most stores are still in early experimentation mode. According to the Cox Automotive...
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How captives & tech entrepreneurs can solve digital challenges

marketplace button
Wednesday, Jun. 15, 2016, 03:32 PM
SubPrime Auto Finance News Staff
White Clarke Group acknowledged that it seemed like just a few months ago that experts thought auto finance companies would inevitably lose their businesses to technology-savvy new players entering the market as disruptors. The company predicted these new entrants would ... [Read More]

CFPB roundup: Bureau’s spending recap & more proposed changes

news update 1
Tuesday, Jun. 14, 2016, 03:46 PM
Nick Zulovich, Senior Editor
Coinciding with the federally mandated website disclosing how the Consumer Financial Protection Bureau spends its budget on government contractors, more U.S. House members — including Speaker of the House Paul Ryan — continued the parade of bill proposals and other ... [Read More]

CRIF Lending Solutions and Dealertrack form partnership

shutterstock_199867328
Monday, Jun. 13, 2016, 02:32 PM
Lance Dagenhardt, Correspondent
In order to make indirect auto financing seamless, CRIF Lending Solutions and Dealertrack are joining forces. CRIF Lending Solutions recently announced a partnership with Dealertrack, a Cox Automotive brand, to integrate its CRIF ACTion loan origination system with Dealertrack’s e-contracting software. ... [Read More]

Bill to change CFPB to 5-person board passes House Appropriations Committee

capitol hill for spn story
Friday, Jun. 10, 2016, 03:50 PM
SubPrime Auto Finance News Staff
Momentum to modify how the Consumer Financial Protection Bureau is structured and operates gained more steam this week. Soon after the U.S. House Financial Services Committee chairman outlined his plan to revamp the Dodd-Frank Act and more, the House Appropriations ... [Read More]

AUTOMAP aims to streamline floor plan auditing

rows of cars 6
Friday, Jun. 10, 2016, 03:47 PM
Nick Zulovich, Senior Editor
Mark Sargeant insisted banks and other capital providers are interested in the tool AUTOMAP Tracking Solutions offers: a product that can reduce the time it takes to complete an audit to minutes instead of days while mitigating risk. Here’s boiler plate ... [Read More]

3 securitizations impact S&P’s latest subprime ABS review

money car
Wednesday, Jun. 8, 2016, 07:07 PM
Auto Remarketing Staff
While pinpointing a trio of subprime securitizations demonstrating some higher loss trends, S&P Global Ratings determined collateral performance in the U.S. auto loan asset-backed securities sector improved month over month in April for the subprime sector, but continued to remain ... [Read More]

Why latest jobs report likely delayed interest rate rise

fed interest rate pic
Wednesday, Jun. 8, 2016, 02:17 PM
Nick Zulovich, Senior Editor
With the May employment report from the Bureau of Labor Statistics landing with “a thud,” according to the reaction by Comerica Bank chief economist Robert Dye, the auto finance industry likely will have to wait until later this summer at ... [Read More]

New F&I library launched for Arkansas dealers

hands typing on keyboard
Wednesday, Jun. 8, 2016, 02:08 PM
Lance Dagenhardt, Correspondent
Arkansas dealers now have their own library of standardized documents to ensure their compliance with current automotive regulations. Reynolds and Reynolds recently announced the launch of the LAW Arkansas F&I Library. Reynolds Document Services developed the library in partnership with ... [Read More]
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