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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Non-prime & subprime growth help open balances surpass $1 trillion

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Thursday, May. 19, 2016, 02:04 PM
SubPrime Auto Finance News Staff
The surge of non-prime and subprime loans and leases helped to push Experian Automotive’s total open balance reading above the trillion dollar mark for the first time. According to the most recent State of the Automotive Finance Market report released ... [Read More]

SCUSA uses data to defend non-prime reduction

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Wednesday, May. 18, 2016, 03:07 PM
Nick Zulovich, Senior Editor
Santander Consumer USA president and chief executive officer Jason Kulas insisted the finance company has “more data than almost anyone else in the subprime space.” So when SCUSA cut back on its core non-prime retail originations by 15 percent during ... [Read More]

Resource Hub

Best Practices, Ideas, and Tools for Business

The Dealer’s Guide to Smarter GPS Tracking

A Buyer’s Guide for Independent Dealer, BHPH, and Auto Finance Leaders Reducing Risk, Unlocking Opportunity Independent dealers and finance companies...
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Used Car Turn Vendor Management Checklist

Vehicles touch multiple vendors before they ever hit the lot, and when approvals, communication, and invoices are scattered, delays are...
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AUL successfully completes SOC 2 certification

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Wednesday, May. 18, 2016, 03:05 PM
SubPrime Auto Finance News Staff
AUL Corp. recently completed the requirements for a Service Organization Control (SOC) 2 type II audit. Specifically targeting service firms with a focus on security, availability, processing integrity, confidentiality and privacy, AUL highlighted SOC 2 is designed to meet the ... [Read More]

April auto defaults drop back below 1%

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Tuesday, May. 17, 2016, 03:17 PM
SubPrime Auto Finance News Staff
The auto loan component of the S&P/Experian Consumer Credit Default Indices dropped below 1 percent in April for the first time since last September. According to data through April and released on Tuesday by S&P Dow Jones Indices and Experian, ... [Read More]

Updates on 2 metrics to watch — retail sales & unemployment

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Monday, May. 16, 2016, 03:07 PM
SubPrime Auto Finance News Staff
Economists from Stifel, Nicolaus & Co. and Comerica Bank each shared commentaries late last week that shed light on two general economic trends that can have an impact on auto financing — retail sales and employment. Stifel chief economist Lindsey ... [Read More]

Metrolina adds 6th branch location

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Monday, May. 16, 2016, 03:03 PM
SubPrime Auto Finance News Staff
Metrolina Credit Co. recently opened its sixth full-service branch location, marking the third expansion within North Carolina and South Carolina since the company was acquired by ML Credit Group in 2013. Now operating to serve customers within the markets of ... [Read More]

Credit Acceptance’s term evolution from 24 to 72 months

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Friday, May. 13, 2016, 03:01 PM
Nick Zulovich, Senior Editor
Back when Brett Roberts started his career at Credit Acceptance in 1991, you could buy a single song— on cassette tape — and the longest term the subprime finance company had in its portfolio stretched to just 24 months. Now ... [Read More]

Nissan chooses Sword Apak’s floor plan solution

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Friday, May. 13, 2016, 02:51 PM
SubPrime Auto Finance News Staff
Nissan Motor Acceptance Corp. (NMAC) recently selected Sword Apak’s Wholesale Floorplan Finance System (WFS) to improve dealer satisfaction and support growth targets in North America. Officials highlighted that NMAC sought a new floor planning solution that could provide an outstanding ... [Read More]

April lease approvals rise 3.2%

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Thursday, May. 12, 2016, 03:01 PM
SubPrime Auto Finance News Staff
Swapalease.com reported that vehicle lease credit approvals bounced back a bit in April versus the pace of approvals seen in March, registering a 3.2-percent gain. Site officials indicated the April approval rate came in at 69.9 percent, up from the ... [Read More]

DriveTime opts to wind down GO Financial

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Thursday, May. 12, 2016, 09:01 AM
Nick Zulovich, Senior Editor
DriveTime Automotive Group ownership is eliminating its subprime auto finance company that originated paper with franchised and independent dealerships for the past five years. GO Financial president Colin Bachinsky said the company stopped accepting applications from dealerships late on Wednesday. ... [Read More]
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