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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Why 13.1% delinquency rise was ‘natural’ in Q1

graph concept 3
Wednesday, May. 11, 2016, 03:27 PM
Nick Zulovich, Senior Editor
A double-digit rise year-over-year in what TransUnion classifies as serious delinquencies above a level not seen in five years might prompt pessimistic auto finance observers and executives to reduce originations immediately and turn up the intensity in collections in hopes ... [Read More]

F&I Express and First Equity Payment complete integration

integration button
Wednesday, May. 11, 2016, 03:22 PM
SubPrime Auto Finance News Staff
F&I Express recently finalized an integration with First Equity Payment to better serve their dealership clients by fully integrating their eContracting capabilities. F&I Express has aggregated a network of more than 110 automotive aftermarket insurance providers in an online portal ... [Read More]

Resource Hub

Best Practices, Ideas, and Tools for Business

The Dealer’s Guide to Smarter GPS Tracking

A Buyer’s Guide for Independent Dealer, BHPH, and Auto Finance Leaders Reducing Risk, Unlocking Opportunity Independent dealers and finance companies...
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Used Car Turn Vendor Management Checklist

Vehicles touch multiple vendors before they ever hit the lot, and when approvals, communication, and invoices are scattered, delays are...
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How vehicle lines of credit could aid subprime borrowers

hand with 50s
Tuesday, May. 10, 2016, 03:22 PM
SubPrime Auto Finance News Staff
Tony Hughes and Michael Vogan of Moody’s Analytics proposed what some finance company executives might consider an outside-the-box idea to help their customers who are stretching contract terms as long as possible in order to keep monthly payments affordable and ... [Read More]

Negative equity is growing, especially on car notes

money car
Monday, May. 9, 2016, 04:12 PM
Nick Zulovich, Senior Editor
NADA Used Car Guide gave SubPrime Auto Finance News an exclusive look at its latest white paper that examines a new way of financing in light of lengthening terms and deeper negative equity positions. During a conversation on Monday, executive ... [Read More]

GWC Warranty names new VP of training

new hire
Monday, May. 9, 2016, 04:05 PM
SubPrime Auto Finance News Staff
GWC Warranty recently hired Tom Blackwell as its new area vice president of training. The company highlighted that Blackwell will lead the development and implementation of innovative training programs for GWC Dealer Consultants, providing them with the tools and resources ... [Read More]

3 industry groups find similar concerns with CFPB arbitration proposal

arbitration agreement
Friday, May. 6, 2016, 03:13 PM
SubPrime Auto Finance News Staff
Three large industry organizations — the American Financial Services Association, the American Bankers Association and the Consumer Bankers Association — all found similar issues with the proposed rule governing arbitration released on Thursday by the Consumer Financial Protection Bureau. As ... [Read More]

EFG among BenchmarkPortal’s Top 100 call centers

business excellence
Friday, May. 6, 2016, 03:10 PM
SubPrime Auto Finance News Staff
Coinciding with the recent hiring of a former executive at Hyundai and Nissan as vice president of product development, EFG Companies highlighted this week that it is the only F&I product provider to be named to the BenchmarkPortal Top 100 call centers ... [Read More]

CFPB finalizes proposal for arbitration changes

news report stock photo
Thursday, May. 5, 2016, 01:26 PM
SubPrime Auto Finance News Staff
The auto finance industry has new terminology for what the Consumer Financial Protection Bureau refers to as arbitration — "contract gotchas." Ahead of a field hearing scheduled for later today in Albuquerque, N.M., the CFPB early on Thursday released its ... [Read More]

5 findings from Black Book’s finance company survey

survey
Wednesday, May. 4, 2016, 03:19 PM
Nick Zulovich, Senior Editor
Released a day after AutoData Corp. indicated April new-vehicle sales rose both sequentially and year-over-year, Black Book released results of its recent survey taking the pulse of the finance company community. And that community is pretty upbeat about its prospects ... [Read More]

SNAAC outlines aggressive growth plan

growth plan
Wednesday, May. 4, 2016, 03:16 PM
SubPrime Auto Finance News Staff
Top executives at Security National Automotive Acceptance Co. (SNAAC) highlighted how they are executing an aggressive growth plan based on a strategy to add a significant number of dealership customers throughout the United States. To accomplish these goals, SNAAC recently ... [Read More]
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