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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

ABA to Host Compliance Conference

Tuesday, May. 20, 2008, 12:00 AM
Nick Zulovich
CHICAGO — Government and private-sector regulatory compliance experts will brief more than 1,200 bank professionals on the latest challenges and regulations at the upcoming American Bankers Association Compliance Conference to be held June 8 to 11 at Hyatt Regency Chicago. Shelia ... [Read More]

Chevy Chase Bank Joins RouteOne

Tuesday, May. 20, 2008, 12:00 AM
Nick Zulovich
FARMINGTON HILLS, Mich. — RouteOne announced today that Chevy Chase Bank, one of the largest banks in the Washington, D.C./Baltimore metropolitan area, has joined its growing roster of finance sources. Chevy Chase Bank serves nearly 300 franchised and independent dealer partners ... [Read More]

Resource Hub

Best Practices, Ideas, and Tools for Business

The Dealer’s Guide to Smarter GPS Tracking

A Buyer’s Guide for Independent Dealer, BHPH, and Auto Finance Leaders Reducing Risk, Unlocking Opportunity Independent dealers and finance companies...
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Used Car Turn Vendor Management Checklist

Vehicles touch multiple vendors before they ever hit the lot, and when approvals, communication, and invoices are scattered, delays are...
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AppOne Adds New Lender to Platform

Tuesday, May. 20, 2008, 12:00 AM
Nick Zulovich
BATON ROUGE, La. — AppOne, a part of Wolters Kluwer Financial Services, announced this week that Turner Acceptance Corp., a Chicago-based consumer finance company, has been added to its network of lenders. Through this new relationship, Turner Acceptance will offer ... [Read More]

CNW Predicts Rise in New-Car Sales Relatively Soon as Housing Inventories Correct

Tuesday, May. 20, 2008, 12:00 AM
Nick Zulovich
BANDON, Ore. — According to Art Spinella, of CNW Research, the downfall in the housing market played a big role in the collapse of new-car sales, and he recently went into further detail about this trend. Basically, in his latest analysis ... [Read More]

Fed: Average APR Declines at Auto Finance Companies

Thursday, May. 15, 2008, 12:00 AM
Nick Zulovich
WASHINGTON — The Federal Reserve recently released its latest consumer credit statistics and found that the average interest rate on an vehicle loan at auto finance companies is down, dropping slightly to 4.19 percent in March from 5.37 percent in February. ... [Read More]

Navy Federal Credit Union Teams Up with VINtek

Thursday, May. 15, 2008, 12:00 AM
Nick Zulovich
PHILADELPHIA — Virginia-based Navy Federal Credit Union has selected VINtek as its title management provider for its auto lending business. "We selected VINtek as our title management provider because of the company's history of integrity, superior performance and commitment to ... [Read More]

Greene Joins Board at Non-Prime Auto Finance Company

Thursday, May. 15, 2008, 12:00 AM
Nick Zulovich
ATLANTA — Navigation Capital Partners, a leading Atlanta-based middle market private equity firm, recently announced that O.G. Greene joined the firm as an operating partner and will serve on the board of Exeter Finance Corp., a non-prime auto finance company.  Greene ... [Read More]

NAF Association Non-Prime Auto Financing Conference Preview

Thursday, May. 15, 2008, 12:00 AM
Nick Zulovich
HANOVER, Md. — In addition to releasing the names of speakers and sessions for the upcoming National Auto Finance Association's annual Non-Prime Auto Financing Conference, the executive director also announced that a new association will be forming in conjunction with the ... [Read More]

MAC Launches Revamped Site

Tuesday, May. 13, 2008, 12:00 AM
Nick Zulovich
LOUISVILLE, Ky. — Military Assistance Co. announced that it completed the first major Web site update since its initial launch in the fall of 1999. According to officials, the primary objectives of this site revamp included improving user experience, enhancing operating ... [Read More]

Auto Affordability Index Reaches 6-Year High

Tuesday, May. 13, 2008, 12:00 AM
Nick Zulovich
DETROIT — According to Comerica Bank, consumers are likely reducing the average cost of vehicles by simply turning to smaller models. Dana Johnson, chief economist of Comerica Bank, pointed to this as a possible trend after the latest auto affordability ... [Read More]
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