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Commercial & dealer sales soar at OPENLANE in Q1
Along with the company reporting double-digit-percentage gains in overall revenue, net income and adjusted EBITDA, OPENLANE’s marketplace unit sold 19% more vehicles in the first quarter than it did a year ago, with both dealer and consignor sales thriving. OPENLANE is already seeing a lift from increased lease returns, a trend it expects to continue […]
Dealer group C-suite executives examine role of AI at auto retailers
Artificial intelligence in auto retail, says Zeigler Auto Group chief operating officer Sam D’Arc, is in a similar place as digital retail was 4-5 years ago. There’s a lot of excitement, but perhaps not a complete understanding of how AI should be deployed at dealerships. “There is a ton of solutions out there. There are […]
Dealers look to AI for customer experience boost
Sam D’Arc doesn’t remember what his query was when he first used ChatGPT, but the response was fast and accurate. “It caused a little bit of awe and surprise in how well it extracted information into the answer to the question,” said D’Arc, who is chief operating officer of Zeigler Auto Group in Kalamazoo, Mich. […]