Contact At Once reached a new threshold of dealerships using its tool on a mobile device.

The LivePerson company announced on Tuesday that 10,000 dealerships have now migrated to its web-based app, CAO! Connect, meaning two in three stores using Contact At Once applications are now taking advantage of the benefits of its latest innovations.

CAO! Connect can help dealerships enable conversational commerce with shoppers and owners, showcasing inventory, rich media and digital retailing tools. Shoppers and agents can see the same content in the conversation window.

Tapping on the YouTube preview, for example, will open a slide-out to display and play shared media.  Inventory information and vehicle history reports are readily available for agents when they’re engaging in conversation with shoppers.

“CAO! Connect is fantastic,” said Marty Phillips, internet manager for Harry Robinson Buick GMC located in Fort Smith, Ark. "It allows my Internet team to engage with online shoppers and really communicate with them in a way that gets the customer through the front door.

“You can’t sell anything to a voicemail or an email that never responds back. Contact At Once helps my team connect with the customer from the word, go,” Phillips went on to say.

Dealers and automakers worldwide use Contact At Once to message with consumers looking for new and used vehicles, service and parts. 

“Our goal is to help dealers have more fruitful conversations with car shoppers and owners, and move them closer to the dealership visit,” said Yuval Lubowich, Contact At Once vice president of product development.

“We are excited to pass this major milestone, with over 10,000 dealerships using Connect across the globe within the first four months of launch. The interactivity between the agent and consumer has been elevated to new levels,” Lubowich added.

The company recently announced that it is now a customer service platform (CSP) for Apple Business Chat, supporting another way for consumers to reach local dealerships and manufacturers when they have questions.

Auto Remarketing recently hosted an informational webinar with Contact At Once to explain how Apple Business Chat can help. The webinar can be viewed here.