Auto/Mate Dealership Systems provides dealership management system software to more than 1,400 retail automotive dealerships. Now, Auto/Mate DMS customers can use GoMoto’s Virtual Service Advisor Platform, a service lane kiosk that Auto/Mate says provides customers with a self-led check-in process.

Auto/Mate Dealership Systems stated on Monday it has completed all dealership management system integrations with GoMoto, a developer of technologies for automotive service lanes and showrooms. The integrations will allow what Auto/Mate describes as a streamlined check-in process.

With the integrations, Auto/Mate’s dealership customers can now use GoMoto’s Virtual Service Advisor platform to improve the service lane experience, reduce workloads for service advisers and increase service revenue, according to Auto/Mate.

Silko Honda director of operations Geoff Ewell tested the integrations by placing two GoMoto kiosks in the dealership’s service drive. Silko Honda has been an Auto/Mate customer since 2016.

"We wanted to create a frictionless environment for our customers where they could make their own choices on their own terms, and not have to wait in any lines to get their vehicle into the service queue," Ewell said in a news release.

Efficiencies, service adviser selling opportunities and customer satisfaction all increased after the dealership started using the platform, according to Auto/Mate.

“The integrations are seamless and customization options are unlimited,” Ewell said.

GoMoto’s Virtual Service Advisor kiosk can also help consumers check in, receive trade appraisals, update contact information and approve service recommendations, according to the company. The DMS updates all data entry instantaneously, according to the company.

GoMoto notes that 89 percent of dealership customers stated that the kiosk made check-in easier and faster. Ninety-five percent said the kiosk answered all their questions.

Twenty percent of customers self-selected an upgrade or add-on service recommended during the check-in process, and 7 percent of customers sought a trade-in/vehicle equity review.

Dealerships can customize Virtual Service Advisor with their own branded interface, and equity mining capabilities and customized promotions are part of the platform.

With Auto/Mate’s Service Merchandising Module, dealerships gain access to various tools that the company says can increase service volume and streamline service department processes.

“Consumers are becoming more used to self-service technology in retail environments, and GoMoto's platform meets that need in the dealership service department,” Auto/Mate president and CEO Mike Esposito said in a news release.