AutoPoint released its new mobile technology service drive solution for dealers today, called WelcomePoint, aimed at enhancing the greeting and write-up process.
Acknowledging the service drive as a primary area to enhance customers’ experiences and encourage return business and sustain profitability, WelcomePoint aims to personalize the service process through customer engagement as well as by using the service drive space to jumpstart the inspection process and proactively suggest service recommendations.
“We designed WelcomePoint to solidify the service relationship between the motorist and their dealership from the point of arrival onward,” said Rich Holland, AutoPoint’s managing director. “With WelcomePoint, we anticipate remarkable advancements in motorist engagement and service execution.”
Using tablet-based technology, WelcomePoint allows service advisers to greet customers on the drive by name and view their individual vehicle’s service history. It also allows advisers to pull up vehicle recall data and see current prepaid maintenance plans or previously declined service suggestions. WelcomePoint also includes walk-around inspection tools and photo capabilities that are integrated into AutoPoint’s existing MultiPoint inspection solution.
For more information on AutoPoint and its related features, visit its site here.