CallRevu recently upgraded its communications intelligence (CI) solution to help dealerships monitor and improve their communications with customers.

This week, the company launched a platform innovation that harnesses artificial intelligence and machine learning using CallRevu’s unique automotive lexicon developed during the past 12 years from millions of human transcribed calls.

CallRevu highlighted this new technology can analyze all phone communications from every dealership lines and department, distinctively harvesting rich insights and producing actionable data to help store managers improve the customer experience and grow their revenue.

With over 90% accuracy, CallRevu’s CI platform is designed to give dealers what they need — both quantity with quality — to provide the call connectivity metrics with detailed call flow, voicemail monitoring and keyword search combined with customer alerts, customer satisfaction monitoring and spam / robo-dialing reports that pinpoint areas for action.

“At CallRevu, we know that artificial intelligence and machine learning are only as good as the training data,” CallRevu vice president of technology Jeff dePascale said in a news release.

“This is why we have amassed over 100 million calls transcribed by humans to develop the largest, automotive specific lexicon, which enables us to deliver unparalleled quality. And now we do this for every call, and every line,” dePascale continued.

CallRevu also mentioned users will have increased visibility into the customer journey — from inquiry to sale — with rich data points that can help them identify, analyze and optimize their processes and approach.

The company said early adopters are witnessing notable gains in productivity with some dealerships claiming greater than 44% improvements achieved from the new capabilities, intuitive interface and the self-service tools that empower them to do more.

“CallRevu believes data is good, insights are better, but what dealers really want is predictive and prescriptive alerts that focuses their attention on action,” CallRevu chief executive officer Anthony Giagnacovo said.

“CallRevu has a rich history of firsts, and we believe the CI Platform is another example of CallRevu innovation and how we continue to lead the industry, with our sole focus on automotive that allows us to package and deliver information that is intuitive, real-time, mobile-first and readily accessible, and most importantly designed for action,” Giagnacovo continued. “And there is so much more we are bringing to market in 2021.”

For more details, visit callrevu.com.