Auto industry subscription and mobility services software company Clutch is providing its service pickup and delivery software on a complimentary basis for all dealerships through the end of June.
Clutch said the offering is aimed to help keep human interaction at a minimum. The company said it is also an effort to help lower stress that some consumers might be experiencing during the COVID-19 pandemic.
The company said it was providing that no-cost product “with an enhanced focus on social distancing” and added that the offering would allow consumers to remain at home during their next vehicle service.
Clutch, a Cox Automotive company, sourced a Cox Automotive consumer research study showing that almost one out of three U.S. car owners might delay taking their vehicle in for service or maintenance. That study took place from March 20-22, and the nearly one out of three statistic is a 24-percentage point increase from only 5% two weeks ago.
Clutch said the results are consistent with car buyers, who the company says are seeking to avoid the dealership because of anxiety about being around other people and about facility and surface cleanliness.
The company described the process of picking up customer vehicles for service as “seamless” through the use of its service pickup and delivery software. Clutch said the platform “enables of the full workflow for the dealer,” including scheduling concierge labor and messaging with the consumer.
"With the consistency of on-demand services and the transport of people, food and supplies, dealerships and their service department have rightfully been deemed essential businesses," Clutch Technologies senior vice president Alan Powell said in a news release.
Powell continued, “While convenience remains a key benefit of Clutch’s white-glove service pickup and delivery offering, the health and safety of consumers is paramount at this time. We’re making it both easy and safe for consumers by bringing the dealership to them. Whether you’re an existing Clutch partner or not, we’re here to help."