On Tuesday, Dominion DMS and TruVideo revealed the results of their collaboration to help the service drives at dealerships.

The companies announced a certified SecureVUE integration between TruVideo’s shopper engagement and service experience products and VUE DMS.

TruVideo is a conversational commerce platform that uses text and video to help dealerships establish trust and streamline communications that is geared to improve the customer experience.

By using smart lines to offer service inspections, sales walk-arounds, estimates, approvals, and payments, the companies said dealerships can find additional efficiencies for their staff and increase their effective billable labor hours.

The certified SecureVUE integration between VUE DMS and TruService can allow customers to see and understand the results of their service inspection.

With the TruService platform, service departments also can send personalized videos to clients that show their vehicle’s maintenance and repair needs. Customers can watch it at their leisure, process the details and even share it.

By eliminating the barriers to transparency, Dominion DMS and TruVideo highlighted that service departments can improve the entire customer experience and see up to a 30% increase in customer pay dollars.

“We are excited that Truvideo’s leading AI and ML technologies are helping dealers realize incredible hard dollar returns and deliver a great customer experience,” TruVideo chief technology officer Douglas Chrystall said in a news release.

TruVideo and VUE DMS said they now offer dealerships a comprehensive solution the can fixe the communication chain between the dealership and the customer by connecting them through personalized videos, texts and mobile-friendly features.

“At Dominion DMS, we partner with businesses that help us raise the bar for our dealership customers. We listen to what dealerships want and need to run a successful business and always do everything we can to exceed those expectations. Our certified SecureVUE integration with an industry-leading technology partner in TruVideo does just that,” said Arlene Clements, vice president of business development at Dominion DMS.

To learn more about Dominion DMS and its VUE DMS platform, visit VUEDMS.com.