Noting the decisions help address the health of dealership customer personnel and Rapid Recon employees because of COVID-19 travel concerns, Rapid Recon is temporarily suspending its onsite training and expanding its online training program.
Rapid Recon, a vehicle reconditioning technology company, says it has expanded its team of process performance management experts by 50%. The company said it is doing that “to maintain the highest levels of customer performance and support.”
In addition to its online support team increase, the company also retained the services of various video online training companies to assist in the expansion.
Rapid Recon over the past 10 years has developed an online training protocol that more than 2,000 dealers nationwide and in three countries use.
Rapid Recon also said February was a record-breaking sales month for the company. More than 70 new dealer partners joined Rapid Recon to improve their inventory turn, per-vehicle revenue and unique sales advantages.
The company announced two new products at the NADA show: Vendor Advantage and Live Locate. Rapid Recon also added six new team members to meet market demands for its vehicle reconditioning software.
“The safety and well-being of our customers’ personnel and of the Rapid Recon team is our top priority, as it has always been,” Rapid Recon chief executive officer Dennis McGinn said in a news release.
McGinn continued, “We will continue to monitor the circumstances surrounding the coronavirus, and we will be taking necessary precautions to ensure our continued service and support to the automotive industry.”