ACERTUS co-founder and chief executive officer William Billiter says increased demand for his company’s home delivery service shows that auto retailing “is in the midst of a paradigm shift.”

“Digitization is revolutionizing car sales and service,” Billiter said in a news release.

ACERTUS, a tech-enabled automotive logistics and services company, is taking advantage of the trend. The company said on Monday that 2019 was a record year for vehicles delivered through its Last-Mile Delivery service.

That is a 53% increase over the prior year, according to ACERTUS, which offers automotive logistics services such as multimodal transport, title and registration, storage, reconditioning and maintenance. The company says it makes home delivery “turnkey with vehicles that are road ready.”

Continuing on his thoughts about how digitization is revolutionizing car sales and service, Billiter mentioned what he described as consumers’ unparalleled access to inventory.

He said more online transactions are taking place, and clients are expecting faster fulfillment.

“Dealers are then left with the challenge of how to move more product faster and upshift customer experience,” Billiter said.

He continued, “ACERTUS helps meet this demand of speed and service through our last mile offering.”

ACERTUS sourced Frost & Sullivan research in noting that it is making its record-year announcement at the start of a year when online car sales are expected to exceed 1 million. The research company also expects growth in that category to more than 6 million by 2025.

As a result, ACERTUS said, last mile logistics in the next year and decade will continue to be “a core focus of change” for the automotive industry.

“We are proud to serve as the logistics arm for our dealer customers, empowering them to provide a seamless omnichannel sales experience and grow their e-commerce business,” said ACERTUS executive vice president Michael Malakhov.

Malakhov continued, “ACERTUS’ unique multimodal infrastructure combined with our ability to execute a hub and spoke model increases speed, efficiency and cost savings all while delivering vehicles in road ready condition. With more than two decades of residential delivery experience, we are well positioned to support the increasing need for digital retail and mobility.”