Today’s dealers know a customer for life is better than a customer for a day. But there’s a difference between wanting repeat customers and knowing how to get them. What worked in the past won’t necessarily work now. The modern customer is changing, and if you don’t meet their needs, they’ll find someone who will. In our June 10 webinar, Sean Stapleton explains the four pillars of his Catch and Keep customer retention strategy, and shares how to create meaningful, lasting connections in an ever-changing world.
Sean Stapleton is the vice president of sales and marketing for VinSolutions, a Cox Automotive company. Sean is a highly regarded sales leader, a published author in many top automotive trade magazines, and a respected speaker. He's been in the automotive software industry for 15 years and has co-founded multiple automotive software companies.