Matt Arias has been named assistant vice president of operations at America’s Auto Auction. The company describes Arias as “one of the industry’s leading experts in vehicle arbitration procedures, inspections, reconditioning, operations management and resource optimization.”
Arias begins his new role with more than 20 years of auction experience. “Matt will establish stronger consistency in our condition report writing process, enabling our consignors to more accurately price their vehicles and our purchasers to buy with more confidence,” Brian Thomas, senior vice president at America’s Auto Auction, said in a news release. “We’re looking forward to Matt’s veteran leadership and operational expertise to better streamline operations across all of America’s 21 locations.”
America’s Auto Auction also describes Arias as an experienced negotiator, mediator and arbitrator, and he spent many years at Manheim and ADT. He most recently served as Manheim’s director of operational excellence and as director of arbitration. He is currently co-chair of the NAAA Auction Standards and IARA Standards committees. He is also the instructor of the NAAA Standards classes, which take place at various auction locations around the country.
“I’ve worked alongside America’s Auto Auction for many years in my efforts with the NAAA and the Standards Committee, and I know that company to be aggressively committed to supporting their customers and their employees,” Arias said in a news release. “I am excited to have the opportunity to work directly with America’s to continue their efforts to optimize the auction experience, both internally and externally, and across all platforms. I’m fond of saying that we either synch or sink in this industry, and my goal is to find the best ways to enhance operations at America’s so that the processes and flow of information are seamless between the auctions and our customers.”
Arias continued, “Deeply ingrained in the culture at America’s Auto Auction is a commitment to quality assurance, and I admire the fact that the general managers at every America’s auction [are] empowered … with decision-making autonomy, which allows them to respond with lightning speed to meet an individual customer’s specifications. My desk is typically the hood of a car at whatever auction I’m working at. I’ll be covering a lot of geography to work directly with the GMs and their teams at each of America’s 21 auctions to find ways to enhance condition report writing processes, streamline procedures and ensure the greatest customer satisfaction.”