The National Auto Auction Association’s Standards Training Program is gearing up to host more two-day-long vehicle inspections and arbitration training across three states throughout June, July and August.
This summer, classes will be held on June 7 and June 8 at Manheim Indianapolis, followed by July 19 and July 20 classes at Akron Auto Auction in Ohio, and then Aug. 22 and Aug. 23 courses at ADESA Chicago.
Classes will be instructed by Manheim director of arbitration Matt Arias, who will cover damage analysis on Day 1 of each training, and arbitration on Day 2. Additionally, along with serving as director of arbitration for Manheim, Arias co-chairs the NAAA standards committee and is a member of the IARA standards committee.
According to the NAAA website, the first day of each training will center on how to inspect and identify areas of risk such as:
- What the inspections cover or not
- Interior damage
- Vehicle information
- Trim and series/model breakdowns
- Prior repairs
- Ways to streamline without sacrificing quality
- Structural damage
- Ways to measure effectiveness for continuous improvement
- Exterior damage
Meanwhile, the second day will cover the following topics concerning arbitration:
- Understanding stakeholder’s perspectives
- Mutual gains vs. fixed pie negotiation
- Sustaining or improving your bottom line
- Mediation vs. arbitration
- Arbitration policy sync and update
- Scenario training
- Know your best alternative to negotiated
- Agreement benchmarking
The classes are $500 each and $750 for both.
Hotel accommodations for the upcoming June session in Indianapolis include the Hilton Garden Inn for approximately $159 per night, as well as the Indianapolis Marriott East for about $174 per night.