The National Auto Auction Association is making it easier to connect with arbitration experts.

The association said Thursday it has launched the “NAAA Arbitration Policy Troubleshooter,” an online tool designed to provide unbiased, expert guidance when arbitration issues arise.

To use the tool, a user types in specific vehicle details, the sale it was sold under, where it was bought/sold and a description of the issue.

The answers in the form are sent to industry experts in conjunction with the site the vehicle was sold.

Through this troubleshooter tool, the association said it is aiming to, “provide non-binding prescriptive advice and to inform users of the NAAA Arbitration Policy. It will also help with better decision making that is unbiased.”

Auctions will be able to ask experts about issues dealing with arbitration and receive unbiased advice that is separate from the buyer/seller. Meantime, customers will have a better understanding of why their claim is valid or not valid.

“NAAA would like to thank its Auction Standards Committee Co-Chairs Matt Arias (America’s Auto Auction), Ed Ammar (ADESA), Kevin Cook (Manheim), and Tommy Rogers (BSC America) for their efforts in making this new tool available and for all their support and service to our industry,” the association said in a news release.