Numa acquires fixed-ops software company
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Numa has expanded through M&A.
The company, which provides an artificial intelligence operating system for car dealers, said Wednesday it has acquired SocketTime, a fixed-ops software company designed to help dealers with service scheduling, advisor writeup, dispatch, technician utilization, MPI workflows, recon, and customer communication.
Numa says blending its own AI agents and customer communication system with SocketTime’s operational foundation can help dealers “connect the customer experience, the service workflow, technician activity, MPI approvals, parts coordination, and management visibility into one intelligent system of work.”
Numa CEO Tasso Roumeliotis said in a news release, “”Dealerships do not need another disconnected app. They need an operating system. The service lane is one of the most operationally complex environments in retail. It moves minute by minute.
“It is labor-constrained, communication-heavy, and brutally unforgiving when things fall behind. SocketTime built a real operational foundation for that world,” Roumeliotis said. “Together, we can bring AI into the flow of fixed operations itself, not as a feature on top, but as a smarter way to coordinate the work.”
SocketTime founder Craig Misak added: “”From the beginning, SocketTime was built on a simple belief: the service department should run with more visibility, more control, and less chaos.
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“We focused on the operational details that matter every day: capacity, dispatch, inspections, approvals, recon, and communication. AI is going to transform fixed operations, but only if it is connected to the real workflow of the shop,” Misak said. “Joining Numa is how we make that happen.”