When a sales lead comes to a dealership, what happens? According to the latest study from sales intelligence software provider Foureyes, almost half the time it’s mishandled. The company’s seventh annual Automotive Dealer Industry Benchmarks Report found 43.2% of sales leads were “mishandled” — a term Foureyes used to include missed calls, leads that didn’t […] [Read More]

When it comes to reliability, the biggest names in the auto industry are Toyota and Honda. According to a new study by EpicVIN, that reputation is well deserved. The vehicle history report provider said it analyzed millions of vehicle records from auctions, service reports and ownership histories to find the most cost-effective cars to maintain. […] [Read More]

Ivan Drury had to laugh a little when, during a discussion of President Trump’s on-again-off-again-back-on-again tariff policies, a questioner admitted his confusion, saying, “I’m just trying to piece this together, to be honest with you.” “As is everyone else,” replied Drury, Edmunds’ director of insights. “Don’t worry, you’re not alone. That goes all the way […] [Read More]

A year after reaching a record high, U.S. vehicle thefts hit another historic mark — for the largest annual decrease in 40 years. Data compiled by the National Insurance Crime Bureau showed auto theft plummeted in 2024, dropping 17% year-over-year to 850,708 vehicles from the all-time high of 1,020,729 in 2023. That marks the end […] [Read More]

Cox Automotive estimated February used-car sales made “the largest jump seen in recent years.” And the used-vehicle sales index segment of Cox Automotive’s Q1 2025 Dealer Sentiment Index (CADSI) improved for the fifth straight quarter. But participating franchised and independent dealers still see two important factors holding back their operations. According to the CADSI, they […] [Read More]

A Danish company is bringing its payment technology for electric vehicle charging to America, with help from J.P. Morgan. The financial services firm said Monta an EV charging platform based in Denmark, is expanding to the U.S., aiming to strengthen the payment experience for EV network operators and turnkey providers, a system powered by J.P. […] [Read More]

I think there is some truth to the old saying that if you are around long enough, everything comes full circle. As consumers are under more and more financial strain — record subprime delinquencies, escalating household debt and diminished consumer savings — and the uncertainties of on-again, off-again vehicle tariffs along with continuing higher prices […] [Read More]

Looking for an affordable used car? You might want to go electric. The latest research from iSeeCars shows used EV prices fell 15.1% over the past year, while the cost of gasoline and hybrid vehicles dropped just 0.5%. The analysis of 1.9 million used cars sold from February 2024 to February 2025 found the average […] [Read More]

Dealership service department customer satisfaction was strong in 2024 — though a bit less so for owners of electric and plug-in hybrid vehicles. While J.D. Power’s 2025 U.S. Customer Service Index Study found overall satisfaction with dealer service rose for the second consecutive year, up 12 points to 878 on a 1,000-point scale for premium […] [Read More]

As part of its inaugural Automotive Intelligence Awards, Cherokee Media Group is honoring a select group of outstanding auto industry analysts for their contribution to the knowledge base of the used-car retail, finance and remarketing industries. The honorees in the first-ever Automotive Intelligence Awards: Industry Analysts will be recognized in the April edition of the Auto Fin […] [Read More]