One of the many experts who appeared on stage during Used Car Week 2019 quipped about how the ride-sharing vehicle taken from the airport to the Red Rock Resort in Las Vegas could have used some “TLC,” likely stemming from its extensive use while in service. The anecdote provided a vivid example of what Preferred […] [Read More]

When Mindy Holman joined family-owned Holman Enterprises in 1986, she followed in the footsteps of her grandfather Steward and father Joseph, who currently serves as Holman Enterprises’ chairman emeritus. Today, Mindy Holman is Holman Enterprises’ chairman of the board. On Nov. 6, fleet services provider ARI, which is a subsidiary of Holman Enterprises, announced that the […] [Read More]

ALG chief industry analyst Eric Lyman describes certified pre-owned vehicles as a “key contributor to franchise dealer profitability,” and “an indispensable tool for automakers to manage off-lease volume.” With that in mind, ALG announced the winners of the 2020 Pre-Owned Value Awards, which Lyman says help consumers “zero in on desirable late-model used vehicles that […] [Read More]

Cherokee Media Group (CMG) is a competitive outfit. It’s part of the reason why its parent company has been in operation since 1982, navigating through all of the highs and lows of the automotive business cycle fueled by priceless knowledge. CMG wants all segments of the used-car industry to thrive, too, so the company is […] [Read More]

The used-car market got a bit stronger in October. Total used-car sales climbed approximately 1.4% from October 2018, according to Cox Automotive, which estimated the seasonally adjusted annualized rate for used-car sales at 39.6 million for the month. That beats the year-ago reading of 38.1 million, but is down from 39.8 million in September. However, […] [Read More]

Keeping his service departments running like a well-tuned engine has always been important to Bill Wallace, owner of Wallace Automotive Group in Stuart, Fla. But it takes on even more urgency now. New-car margins continue to be narrow, new-car sales are slowing and fierce competition for consumer dollars is putting even more pressure on Wallace […] [Read More]

It doesn’t take much of a vehicle repair to surpass a cost of $400, especially with how complex vehicle systems are nowadays. And for a notable segment of the U.S. population, that potential repair cost would pose a major problem on the family budget, reinforcing the value of products sold in the F&I office. According […] [Read More]

In some cases, a reliable vehicle is the only thing standing between a U.S. military veteran and his or her dreams, said Mary Mahoney of the insurance replacement division at Enterprise Holdings. “Our former military members deserve the opportunity to excel in life and we're determined to help prevent obstacles from standing in their way,” […] [Read More]

A new study has found that customer service representatives, especially at tire-focused retailers, fail to book appointments or sell products one out of three times. That was the case even after callers on the phone expressed that they wanted to buy or that they wanted to book an appointment. The study from conversational analytics company […] [Read More]

During a presentation at J.D. Power’s Auto Revolution conference here last month, Paul Warburton — who is head of connected automotive and mobility at Fujitsu America — shared data from his company indicating that, “we’re going to be moving toward mega-cities.” Specifically, a Fujitsu Megatrends report projects that nearly two-thirds of the global population will […] [Read More]