Dealership service department customer satisfaction was strong in 2024 — though a bit less so for owners of electric and plug-in hybrid vehicles. While J.D. Power’s 2025 U.S. Customer Service Index Study found overall satisfaction with dealer service rose for the second consecutive year, up 12 points to 878 on a 1,000-point scale for premium […] [Read More]

As part of its inaugural Automotive Intelligence Awards, Cherokee Media Group is honoring a select group of outstanding auto industry analysts for their contribution to the knowledge base of the used-car retail, finance and remarketing industries. The honorees in the first-ever Automotive Intelligence Awards: Industry Analysts will be recognized in the April edition of the Auto Fin […] [Read More]

As part of the inaugural Automotive Intelligence Awards, Cherokee Media Group is honoring a select group of outstanding auto industry analysts for their contribution to the knowledge base of the used-car retail, finance and remarketing industries. To conclude our series of podcasts with these first-ever honorees in the Automotive Intelligence Awards: Industry Analysts program, we […] [Read More]

He knows the housing market and house music. He knows cars and The Cars. An economist who moved from the real estate market to the automotive market — while moonlighting as a DJ — Cox Automotive chief economist Jonathan Smoke is among our first-ever honorees in the Automotive Intelligence Awards: Industry Analysts program. Smoke joins […] [Read More]

As part of the inaugural Automotive Intelligence Awards, Cherokee Media Group is honoring a select group of outstanding auto industry analysts for their contribution to the knowledge base of the used-car retail, finance and remarketing industries. Next up on our series of podcasts with these first-ever honorees in the Automotive Intelligence Awards: Industry Analysts program […] [Read More]

As part of the inaugural Automotive Intelligence Awards, Cherokee Media Group is honoring a select group of outstanding auto industry analysts for their contribution to the knowledge base of the used-car retail, finance and remarketing industries. Next up on our series of podcasts with these first-ever honorees in the Automotive Intelligence Awards: Industry Analysts program […] [Read More]

As part of the inaugural Automotive Intelligence Awards, Cherokee Media Group is honoring a select group of outstanding auto industry analysts for their contribution to the knowledge base of the used-car retail, finance and remarketing industries. Kicking off our series of podcasts with these first-ever honorees in the Automotive Intelligence Awards: Industry Analysts program is […] [Read More]

There has been a lot of uncertainty in the market. Even with the announcement that automotive is exempt, at least for a month, the threat of the 25% tariffs on Canada and Mexico being on-again and off-again has led to some uncertainty and fear in the auto industry. According to Cox Automotive, 60% of new […] [Read More]

If reliability and value are your customers’ top priorities for a used car, you might want to make sure the Honda Fit is on your lot. The subcompact hatchback, which was discontinued by Honda in 2020, is the most reliable 5- and 10-year-old vehicle for the money, according to the latest research from iSeeCars. The […] [Read More]

Is now the right time for used-car shoppers to strike? That’s the $30,000 (give or take) question. There was some year-over-year easing in retail used-car prices last month, according to the latest CARFAX Used Car Index report, which showed declines in six of the seven segments included in its analysis. But compared to January, it […] [Read More]