While current U.S. consumer satisfaction with service and purchase experiences may have idled at some auto manufacturers over the past year, recent research shows that consumers who visited Subaru and Buick dealerships rank their experiences above those who did business with 13 other competing brands. Each year, the Forrester research firm's CX index survey asks consumers about […] [Read More]

Doug Marohn discusses his return to Nicholas Financial now as the president and chief executive officer of the Florida-based subprime auto finance company and why the branch-office model works for the provider. The full discussion can be found below. Download and subscribe to the Auto Remarketing Podcast on iTunes or on Google Play.  You can also listen to the latest episode […] [Read More]

Amid the heat stemming from rising summer temperatures, consumers are flocking to sports and performance brands like Porsche, says Brian Miller, senior web analyst, strategic insights at Jumpstart Automotive Media. Jumpstart Automotive Media recently announced new insights into the top fastest growing brands after taking a close look at which brands experienced the largest boost […] [Read More]

The used-car market is trending toward 3.2 million sales this month, with a seasonally adjusted annualized rate of 39.2 million, according to an analysis from Edmunds. That’s down from May, when 3.3 million used cars were sold for a 39.3 million SAAR, Edmunds said, but the volumes of pre-owned cars coming out of leases this year […] [Read More]

Your company employees can be one of your greatest assets, but a new study from Shred-it showed how your workers also can present significant risks, too. With one-third of working adults in the U.S. admitting to potentially risky behavior at work, employee negligence poses major security concerns for U.S. businesses, according to Shred-it's State of […] [Read More]

This year’s Cars.com ranking of the “most-American” vehicles is once again led by Jeep. While the Jeep Wrangler took home last year’s top spot on the American-Made Index, this year sits the Belvidere, Ill.-manufactured Jeep Cherokee, which has advanced up from the second spot it held last year. Interestingly this year, the fifth-ranked Chevrolet Volt, that […] [Read More]

While new-vehicle owners overwhelmingly favor SUVs, when it comes to the most satisfying popular, non-luxury brand, drivers seems to be more divided in 2018. Following a win from the Korean brand Kia in 2016, followed by a 2017 win from GMC, this year, the American brand has made it on the list again in a three-way tie […] [Read More]

In preparation for the launch of the Auto Fin Journal, this week we are featuring a pair of auto finance-related interviews recorded by AFJ senior editor Nick Zulovich during AFSA's Vehicle Finance Conference earlier this year.  Launching this summer to select audiences with a full launch in the fall, the Auto Fin Journal will focus content on […] [Read More]

This year, not only has new-vehicle quality improved for the fourth straight year, it has also reached its best level to date, according to the J.D. Power U.S. Initial Quality Study. After taking a look at the number of problems experienced per 100 vehicles (PP100) across the first 90 days of ownership, the company found that new-vehicle […] [Read More]

From the outset of 2018, Otonomo chief marketing officer Lisa Joy Rosner had her sights set on surveying current and prospective owners of connected cars to get a sense of where they stood on data use and privacy. But she waited.  “And then after the Facebook-Cambridge Analytica (data incident), I thought, this is a good […] [Read More]