Editor's Note: Story and headline updated for clarity and to correct timing of Experian's purchase of Clarity Services. Experian has rolled out its first innovation stemming from its purchase of Clarity in October.   This past fall, two of the traditional credit bureaus each acquired a different specialist in alternative consumer credit data. And now one of those […] [Read More]

Along with finding that service quality continues to be a key driver of customer satisfaction among consumers, the J.D. Power 2018 U.S. Customer Service Index (CSI) Study released Thursday found that younger customers who their vehicle serviced are more likely to rely on recommendations from friends or family. Nine percent of Gen Y car buyers […] [Read More]

Perhaps not every potential buyer who arrives at your dealership — or, more specifically, your store website — knows exactly what vehicle they want along with all of its attributes from the amount of horsepower to placement of cup holders and power outlets. New data from thousands of consumer profiles studied by PERQ — experts in […] [Read More]

Lee Cookman, director in the fraud and identity solutions department at TransUnion, described how auto finance providers are having an “awakening.” It’s one likely more jolting than that 4 a.m. wakeup call in order to catch the first flight of the day. The startling alarm Cookman and TransUnion found blaring is the spike in auto […] [Read More]

While Equifax recently highlighted the depth of consumers opting to purchase an off-lease vehicle in greater numbers rather than leasing a new model, Swapalease.com pointed out that interest in taking over a vehicle lease contract is as strong as ever. To reinforce the assessment, approvals for takeovers on the site jumped by more than 7 […] [Read More]

When people think about automobile advertising, they probably think about mass-market tactics, from newspaper ads to epic Super Bowl spots. But automobile advertisers know that to move more cars from lots, they have to think locally.   Thanks to the internet, automotive dealers are using data in new and creative ways to reach consumers and […] [Read More]

A new report recently released by White Clarke Group explored the most important global issues facing the auto finance industry. Two challenges became clear when the firm reached out to top company executives. White Clarke Group’s Global Auto and Equipment Finance Report 2018 revealed that industry executives rank digitalization as one of the most important […] [Read More]

This week, White Clarke Group released its annual Global Leasing Report; a thorough guide to the world’s top 50 leasing markets. Group chief executive officer and report author Brendan Gleeson highlighted that the newest installment revealed a “confident” industry outlook, with the top 50 countries in 2016 reporting growth in new business volume of 9.40 […] [Read More]

AutoGravity is adding to its portfolio of commercial banks adopting its mobile financing platforms — not just automakers’ captives. On Tuesday, TD Auto Finance (TDAF), a subsidiary of TD Bank, announced a partnership with AutoGravity, a fintech provider modernizing the way consumers buy and finance vehicles. Through this partnership, indirect financing offers through TDAF will […] [Read More]

February shopper interest data recently released by Jumpstart Automotive Media suggests that a number of luxury-oriented consumers have been increasingly cross-shopping full-size pickup trucks. In addition to the full-size pickup truck segment now representing the third most-shopped, January luxury shoppers who were also cross-shopping trucks increased 22 percent from the previous month, while non-luxury shoppers […] [Read More]