JM&A Group announced Thursday that it has promoted Gavin Tennant to vice president of customer services and Mark Barovich to assistant vice president of portfolio risk management and actuarial services. Tennant most recently lead the company's redesigned dealer portal initiative called Dealer Source. In his new role, he will oversee all claims and customer service […] [Read More]

Jeremiah Wheeler, vice president of financial services at DRN, returns to the Auto Remarketing Podcast, as Nick hosts a discussion about the impact technology is having on vehicle repossessions. We also touch on the special segments at Used Car Week that include Jeremiah and DRN, which is the presenting sponsor of Auto Fin Con. Check out the conversation below. […] [Read More]

Amid changing car ownership models, autonomous vehicles, digital retailing and other innovations, there’s another area of automotive that’s perhaps ripe for disruption: the leasing process. Including, but not limited to, the used-car side of that business. Fair, for instance, is an app that provides used-car leasing to consumers on a flexible basis, and launched last […] [Read More]

To understand the change in the way today’s consumers interact with the auto industry, look no further than the moves made by two major automakers  on Tuesday. Porsche Cars North America is teaming up with Clutch Technologies to pilot a sports car and SUV subscription program in Atlanta. On the other side of the country, […] [Read More]

In a world driven by e-commerce, where human interaction is often a final component of the customer experience for car buyers, close attention to the application of artificial intelligence technology is crucial to dealers remaining competitive online. Today’s consumers want simple, but mostly non-intrusive transactions. Just 8 percent of consumers prefer that dealers contact them […] [Read More]

Jumpstart Automotive Media has a new exclusive advertising partnership with VehicleHistory.com, the company announced Tuesday. The auto research website utilizes over 42 million data points and records to provide consumers with automotive research information and content on U.S. vehicles. On the site, visitors can find automotive research, reviews and free vehicle history reports (VHRs). “Shopping for a […] [Read More]

Throw storm-driven replacement demand into an already strong retail market, and you get what happened to the used-car business at the close of  the third quarter. The seasonally adjusted annualized rate of used-car sales eclipsed 40 million units last month, according to data accompanying the latest quarterly and monthly analyses from Cox Automotive. Through nine […] [Read More]

The National Automobile Dealers Association recently rolled out a resource for members to help stores leverage vehicle leasing in a way that results in happy customers and compliant deliveries. In light of the vehicle leasing business reaching an all-time high in 2016 with 4.3 million new units being leased, NADA said consumers are still leasing new […] [Read More]

When it comes to the used-car market in India, it’s a bit “complicated,” a report from IndianBlueBook.com shows. There are 1.1 million used-car sales between consumers and other consumers each year, and then 2.1 million business-to-consumer sales divided between what the company called organized dealers (400,000), semi-organized dealers (500,000) and unorganized dealers (1.2 million), according to […] [Read More]

Many dealerships have a promotional moniker to distinguish itself in their market; for example touting the biggest selection of used vehicles. Hireology chief executive officer and co-founder Adam Robinson recommended that stores also generate a local reputation that helps the rooftop generate quality “ups” who could be high-performing, long-term employees. Robinson described the importance in […] [Read More]