In an effort to bolster the collections industry, the ACA International board of directors recently adopted a revised version of the ACA Code of Conduct that applies to all association members. Officials explained ACA’s longstanding code has provided its members a firm foundation for industry engagement. The organization indicated the newly revised code is designed […] [Read More]

If a shopper brings a truck in on trade, chances are likely — especially this year — that he or she will buy another truck. According to Edmunds.com, 74 percent of truck trade-ins through three quarters of 2016 have resulted in the customer buying another truck. Edmunds began tracking trade-in data in 2005 and said […] [Read More]

The zombies are here. Except instead of two legs, they have four wheels. We’re talking about zombie cars — discontinued makes and models that are coming back to life. CarGurus has dug through its “data graveyard” and compiled a list of discontinued vehicles for which consumer interest has steadily increased since 2014. According to CarGurus’ […] [Read More]

Ford Motor Credit Co. is extending payment allowances for customers affected by recent flooding in the Southeast. The company’s disaster relief program allows qualified customers to delay one or two monthly payments, then resume their regular payment schedules when their situations improve. “We care about our customers and want to help them, especially in times […] [Read More]

With tailgating season in full swing on college campuses and near NFL stadiums, online retailer Vroom compiled a list of the best pickups for enjoying time with family and friends before kickoff. Vroom thinks football fans can have a great tailgate event with one of these seven options, whether the tailgating set-up is sparse or […] [Read More]

Swapalease.com reported that lease approvals rebounded in September, but year-to-date trends remain off from the pace analysts saw in 2015. The site indicated vehicle lease credit applicants registered a 64.7-percent approval rate for September — a notable increase from August's reading of 57.7 percent. A year ago the approvals rate reached 80.0 percent during September. Swapalease.com […] [Read More]

Car thieves may be getting more sophisticated, but the latest Uniform Crime Report from the FBI shows that the number of stolen vehicles has dropped dramatically over the last decade. According to the report, 707,758 motor vehicles were stolen in the U.S. in 2015 (220.2 per 100,000 people). That’s nearly a 41-percent drop from 2006. […] [Read More]

The latest enforcement action handed out by the Consumer Financial Protection Bureau was again focused on debt collection. This time, the action involved Navy Federal Credit Union. The bureau specified four activities deemed to be improper debt collection actions that triggered a $28.5 million penalty. The CFPB charged Navy Federal Credit Union with these infractions: […] [Read More]

The gut response to market change is belt tightening. That’s often a prudent and wise action to take, but if you do, make certain cost-cutting isn’t cutting off oxygen to your business. What do I mean? When trends and data seem to indicate the industry tide is turning — when pundits predict slower times ahead — […] [Read More]

TrueCar has launched a series of half-day, educational Dealer Summits designed to provide insights and best practices on sales processes, digital marketing, conversion rates and profitability. The first of these was Tuesday in Atlanta, with additional 2016 summits planned for Philadelphia and California — plus more to come in 2017.  Auto Remarketing caught up with vice president of dealer marketing […] [Read More]