American Recovery Service (ARS) was recently awarded the Employer Support of the Guard and Reserve (ESGR) Patriot Award for the company’s backing of employees serving in the National Guard and Reserve. ARS employee Christina Prado serves in the U.S. Army Reserves A Company 328th and submitted ARS as a nominee for the award. Prado was […] [Read More]

On Tuesday, Black Book released its latest insights white paper titled, “Data Analytics: Critical for Driving Today’s Automotive Decisions.” Officials highlighted the paper offers an in-depth look at the role data analytics are now playing for automotive professionals and how they can be used to make more profitable business decisions. Ever since the recession, Black […] [Read More]

Cox Automotive presented Ford’s Linda Silverstein with its 12th annual Barbara Cox Automotive Woman of the Year Award during a breakfast at the NADA Convention on Saturday. The remarketing and rental operations general manager was recognized for her business leadership, community advocacy and commitment to advancing the automotive industry. “Linda is exactly the type of […] [Read More]

Experian recently announced it has appointed John DeMarco as senior vice president of automotive sales. “Our automotive sales division has a long history of providing exceptional client service while delivering the analytics-based products and services they need to be successful,” said Experian Automotive president John Gray. “John’s demonstrated leadership and proven track record of client-based […] [Read More]

Cox Automotive insisted 2016 brought good news for almost every segment of the industry. Analysts pointed out that highlights included accelerating used-vehicle sales, a record-high 17.5 million new-vehicle sales and a growing number of services and support products that are dramatically improving the efficiency of the automotive marketplace — from retail to remarketing.   These trends […] [Read More]

Sixty-two percent of consumers say that they are loyal to an automotive service center despite the low retention rate for the average dealer, according to a recent study. AutoLoop's 2016 Automotive Digital Engagement study uncovered new insights into the value of engagement for dealers and revealed a varying meaning of customer loyalty among Baby Boomers, Generation […] [Read More]

Hyundai Capital America said in a recent announcement that it reduced mailing and call center costs, cut transactional costs, and enhanced processes to save time and resources after ChannelNet revamped its dealer access portal. “We consider the reinvention of our dealer portal one of 2016’s most significant accomplishments,” HCA senior vice president and division head […] [Read More]

Driving auto shoppers to your website is the cornerstone of all successful digital marketing strategies for auto dealers. However, this position has some dealers wondering whether linking the shopper to their vehicle display pages is a good use of their advertising spend. Non-progressive dealers have been on the losing side of this battle for the […] [Read More]

Consumer interest in offers and discounts on social media networks is growing: 44 percent of sales customers and 47 percent of service customers who use Twitter follow a dealership for access to offers and discounts, according to recent study. That is one of the multiple trends social media and digital engagement company Digital Air Strike found in […] [Read More]

Toyota has claimed the title of Kelley Blue Book’s Best Resale Value Brand for the first time since 2014, and Porsche celebrates its first time earning the Best Resale Value Luxury Brand belt. KBB announced its 2017 Best Resale Value Awards on Wednesday, revealing 22 vehicle category winners and a top 10 list in addition to […] [Read More]