When it comes to calling the service department, Acura dealers are providing the industry’s best customer service. That’s the conclusion of Pied Piper’s 2024 PSI Service Telephone Effectiveness Study, which ranked Acura first among the 34 automobile brands analyzed for the efficiency and quality of service telephone calls from a customer’s objective of quickly and […] [Read More]

If your service-drive volume dips slightly this week because of Fourth of July, don’t fret. Those ROs might jump noticeably next week and beyond. And rental cars currently in service might be getting quite a holiday workout, too. AAA projected 70.9 million travelers will head 50 miles or more from home during the Independence Day […] [Read More]

In today’s digital age, a wave of innovation is surging through nearly every sector. The trucking industry is no exception. Artificial intelligence combined with machine-learning algorithms are finally harnessing the data trucking companies have been collecting for years. This no-longer dormant data is now being transformed into actionable insights that are improving efficiencies, streaming workflows, […] [Read More]

Electric vehicles have become extremely polarized along political lines, said participants on “The Charged EV Debate in the 2024 Election” panel during Industry Day at the Electrify Expo in May. To overcome that polarization, EV marketing should focus strongly on ... [Read More]

Weekly wholesale vehicle price declines are outpacing pre-pandemic norms. However, the depreciation for the week ending June 15 wasn’t nearly as steep as the prior week’s, according to the latest Market Insights from Black Book. What could this mean? “The slowing of depreciation this week suggests a stabilizing market,” Black Book said in the report. […] [Read More]

Used electric vehicles are seeing their prices erode, both on a retail and wholesale basis. And not only did average retail prices of used EVs fall nearly 30% last month, but these vehicles have also become increasingly cheaper than used internal-combustion-engine vehicles. According to iSeeCars.com, the price gap between used gas-powered vehicles and used EVs […] [Read More]

Black Book, in collaboration with Fitch Ratings, unveiled a new report on Monday. With the first installment titled, “Shifting Gears: A Comprehensive Overview of Automotive Trends in 2023,” experts released the 2024 Vehicle Depreciation Report, which presents key developments and data from the U.S. new- and used-vehicle markets, including notable trends in depreciation, sales and […] [Read More]

They say time waits for no one, and he who hesitates is lost. Well, those may be true, but it’s also true that speed kills. The faster you go, the less control you have and the more prone you are to mistakes. This is especially true in the car business. Dealers often make the mistake […] [Read More]

When it comes to electric vehicles, a mobile app is almost essential equipment, according to the latest study from J.D. Power. The 2024 U.S. OEM EV App Report found 90% of the almost 1,300 U.S. EV owners surveyed said they use the apps, up from 88% in 2023 and 81% in 2022. And 67% of […] [Read More]

Almost half of used-car shoppers say the oldest vehicle they would consider is in the 3- to 5-year-old range, according to the May Industry Insights Report from Cars Commerce. And the good news for dealers is supply has increased for some of the vehicle price band that would fit into that particular age group. Here’s […] [Read More]