It appears the demands stemming from millions of recalled vehicles flowing into dealership service bays are catching up with franchised stores. The J.D. Power 2016 U.S. Customer Service Index (CSI) Study showed satisfaction with dealer service related to an automotive recall declined for the first time in six years. According to the study released on […] [Read More]

National repossession management provider Del Mar Recovery Solutions recently added two key positions to its leadership team to enhance its broad range of skip-tracing, license plate recognition, transport and remarketing services. Establishing these posts and joining the company as a part of what Del Mar called “a testament to growth and advancement” are Jessyca Andrews as […] [Read More]

In a move that could assist collectors who leverage this technology, Equifax this week rolled out what it has dubbed PhoneReveal, a new tool that can help organizations that use auto-dialer systems preserve time, money and resources, while helping to gain better insight into contact records. Recognized by customers as one of the industry’s most […] [Read More]

The 2016 NADA Convention & Expo in Las Vegas is just around the corner, and attendees would be smart to review what’s on the docket before they arrive for the huge event that has a full agenda.   The NADA event is scheduled for March 31 through April 3 this year at the Las Vegas […] [Read More]

During this week’s CBA LIVE 2016 Conference in Phoenix hosted by the Consumer Bankers Association, integrated customer analytics solutions provider Earnix is unveiling its new tool dedicated to off-lease vehicle remarketing and asset disposal optimization. Using what the company described as a highly-effective analytics solution, Earnix is positioning itself to help auto finance companies to […] [Read More]

The fact that lease penetration notched another all-time record last quarter, representing 33.6 percent of all new-car financing, didn’t come as a surprise to Experian Automotive. Leasing, along with used cars, has made more financial sense than buying new for many consumers, Experian said in an analysis accompanying its latest State of the Automotive Finance […] [Read More]

FORTUNE magazine recently released its 100 Best Companies to Work For and, as usual, several companies involved in the automotive industry made the list. These companies include the likes of ARI, Capital One Financial, CarMax, Credit Acceptance, JM Family Enterprises, and USAA. CarMax celebrates its 12th consecutive year on the list. “Our associates take pride […] [Read More]

Social media users are bombarded with advertisements and promotions — some obvious, some subtle. But in the automotive landscape, which manufacturers are doing it best? And what about offline, in perhaps the oldest form of promotion:  word of mouth? Engagement Labs, a technology and data company, set out to figure that out and released its findings […] [Read More]

The Motorlease Corporation announced at the beginning of March an internal promotion of one of its own to the position of business development manager. Moving up from the position of inside sales account executive is Dave Deslauriers, who will now be responsible for enhancing the company’s lead-generation and referral process, and delivering qualified sales leads […] [Read More]

ACA International is raising concerns in a new white paper about a recent report on the credit and collection industry that the organization claims to fail to properly contextualize the data it includes, leading to an incomplete picture of the industry and its practices. Officials explained the report titled, “Unfair, Deceptive, and Abusive: Debt Collectors […] [Read More]