Computers and TVs and – cars? Oh my! Black Friday discounts hit the hardest on customer savings for big-ticket purchases, and a new vehicle is possibly the biggest. For some manufacturers those savings are coming early. TrueCar has highlighted today several manufacturers who have made the push early in the month to get metal moving, […] [Read More]

It’s that time of year again – the time of “Movember” and “No-Shave November.” As we’re a couple of weeks into the month of November, you may be noticing quite a few men sporting freshly grown facial hair of various shapes, sizes and intensities, many in the name of various men’s health awareness initiatives. One […] [Read More]

Dealers that fail to invest in consumer-facing technologies risk being trumped by competitors. That’s the message from J.D. Power following its 2015 U.S. Sales Satisfaction Index Study released on Thursday. J.D. Power’s study, in its 29th year, measures customer satisfaction with the sales experience for new-vehicle shoppers — for both buyers and non-buyers — to […] [Read More]

National independent third-party inspection company Alliance Inspection Management announced Tuesday the appointment of a new national director of new car and claims management accounts. Taking on the role is Susan Yee, a former 20-year veteran of General Motors. According to the company, in the new position, Yee will be responsible for directing the day-to-day new-car sales […] [Read More]

Several automotive companies have been recognized recently for their contributions to their employees and their products. First off, Fortune and Great Place to Work recently released the 2015 list of 50 Best Workplaces for Diversity. Among the automotive-related businesses honored were Credit Acceptance (19), JM Family Enterprises (47) and CarMax (48). All of the aforementioned […] [Read More]

It’s a tricky balancing act dealerships play — keeping service bays running efficiently with customers’ units that generate both profit and loyalty while also reconditioning trades and other pieces of used inventory to get them prepared for the retail blacktop. To help service department managers tackle this challenge, research and strategy firm Vennli shared what […] [Read More]

What makes a rental company, well, a rental company? Seems like a simple question, right? Perhaps it is — however, when considering federal legislation, the devil is in the details. That was the cause for a lot of tension last week for the National Automobile Dealers Association and the National Independent Automobile Dealers Association, along with some […] [Read More]

When it comes to the challenges for the independent dealer community, getting ahold of cars seems to be top-of-mind, according to the fall Independent Dealership Action Report from DealerSocket. And if the company’s analysis is any indication, independents may soon change how they acquire used vehicles, as well. A survey in that report asked independents to […] [Read More]

ACA International, the association of credit and collection professionals, is raising concerns over a regulatory enforcement program launched last week by the Federal Trade Commission that officials contend could paint legitimate debt collectors and fraudsters with one broad stroke. The Federal Trade Commission announced the beginning of Operation Collection Protection — a new coordinated federal-state […] [Read More]

You can probably expect nearly 40 million used-car sales this year, according to the latest Manheim Used Vehicle Value Index report.   Citing NADA data, Cox Automotive chief economist Tom Webb said in analysis accompanying the report that that growth in used sales has accelerated since the year’s outset. The full-year sum, he said, should […] [Read More]