The average franchised dealer generated more than $15 million in sales from the used-car department last year, and more than two-fifths of the used cars those dealers combined to sell arrived at the stores through new-car trade-ins. That’s according to NADA Data 2014, which is the National Automobile Dealers Association’s annual look at the financial […] [Read More]

Consumer car dealer review site DealerRater announced the findings of its 2015 Consumer Rating Index. Based on nearly 416,000 reviews taken between March 2014 and March of this year, the company ranked manufacturers, on a dealership level, based on a five-point scale. Ranking first among the mass market brands was Subaru, with a score of 4.757 […] [Read More]

Marketing platform Crowdtap recently conducted a survey of roughly 500 male and female car buyers to get a glimpse at what shoppers think about reviews and social media as well as what sources of information they trust the most. The poll, conducted in February of this year, yielded several unique insights into the minds of […] [Read More]

The Best of State awards, given annually to recognize excellence in various categories ranging from arts and entertainment to sports and recreation in the state of Utah, were announced this week. Three automotive companies were recognized in the merchandising and consumer services division. In the category of Best of State new auto dealers, the Larry […] [Read More]

In the landscape of the digital auto world, Greg McGivney of Cars.com points out, there have been a number of advancements in price transparency on both the used- and new-car side that have helped consumers make confident decisions in their vehicle and dealership selections. So why not make a similar move on the service side, […] [Read More]

If you need convincing of the capacity challenges facing the vehicle transportation industry, consider what United Road Services president and chief executive officer Kathleen McCann had to say during a keynote address at last month's NAAA/IARA/CAR Conference in Las Vegas. As part of her presentation on “What’s Ahead in Car Haul … Capacity, Compliance, Customer Experience […] [Read More]

The American Financial Service Association along with the West Virginia Bankers Association applauded Gov. Earl Ray Tomblin for signing a measure that originated out of the state that Senate officials said made much needed revisions to the state’s collections law. Currently, AFSA explained a creditor or debt collector is prohibited from communicating with a consumer […] [Read More]

Connectivity may be the best feature to plug when talking to a used-car shopper. And whether or not that car is in good shape may be the most crucial piece of information you pass along to that shopper.   That's according to a white paper from CarStory, which among other areas, investigated the top features used-car […] [Read More]

Auctions and dealerships that have a strong business interest in how classic cars are moving on the wholesale and retail fronts should be pleased to hear the upbeat projections from IBISWorld, which said the industry appears “to be back on the right track.” The firm’s latest report showed that revenue is estimated to increase during […] [Read More]

The service and fixed operations industry is a $310 billion business. The problem is, only a little more than a quarter of that goes to franchised dealerships, says Netsertive’s Tim O’Rourke, citing outside research. “The franchised dealers are getting 27 percent of that ($310 billion total), according to their own internal data. They are getting […] [Read More]