Why do you love selling cars? This is a question I love to ask dealers. Usually, if I’ve had a chance to get to know them, I can guess. It’s usually one of these four things: The thrill of the chase. The do-or-die, make-it-or-break-it lifestyle of a salesperson is an exciting way to live. You […] [Read More]

With the stock market wobbling at times recently more than that beater on your lot with the really bad tires and alignment, Cox Automotive chief economist Tom Webb and Edmunds.com director of industry analysis Jessica Caldwell each took a turn to consider implications in the auto world. Webb acknowledged when he was assembling the August […] [Read More]

Leasing continued to remain strong during the second quarter, according to the latest State of the Automotive Finance Market report that Experian Automotive released on Thursday. But after looking at those recent leasing deals being booked, dealers might have to wait a little bit longer for those vehicles to come back around as possible units […] [Read More]

There was a 4.79-percent increase in the Fitch Ratings auto lease residual value index in June, which was fairly close to the behavior shown in the prior six months. But here’s the thing: residual values were trending downward in the first half of the year, and that’s likely to be the case in the second […] [Read More]

Perhaps vehicle buyers on your lot aren’t interested in every single new bell and whistle a model can have nowadays. Or store personnel isn’t explaining how the technology works thoroughly enough at the time of delivery. Those findings and more are part of the J.D. Power 2015 Driver Interactive Vehicle Experience (DrIVE) Report, which found […] [Read More]

Customer satisfaction with light vehicles fell to the lowest it’s been in over a decade in light of the increasing nature of both recalls of various nature as well as the increase in vehicle prices. That’s according to the American Customer Satisfaction Index, or ACSI, and the results of its ACSI Automobiles Report 2015 released […] [Read More]

Of the more than 30 educational and networking sessions on tap for the Debt Connection Symposium and Expo 2015, one of the highlights is the session geared specifically for the vehicle recovery space. Event organizers highlighted that the Auto Finance Peer Group breakout session is being set up to provide auto creditors the opportunity to meet […] [Read More]

The Fair Debt Collection Practices Act (FDCPA) is the focal point of the next online training session ACA International is hosting for its members to help credit and collection professionals stay up-to-date on the latest FDCPA case law on leaving messages, settlement offers and validation notices. Four topics will be covered by ACA International certified […] [Read More]

Along with listing the top 10 states where used sales climbed most during the second quarter, the latest Used Vehicle Market Report compiled by Edmunds.com indicated that the average used-vehicle retail prices hit a record high in the second quarter. Aided in part by certified pre-owned units, Edmunds' analysis showed retail prices came in at […] [Read More]

Two members of the U.S. Senate Committee on Commerce, Science, and Transportation continued their quest for automotive safety by sending a letter to a Takata executive  requesting that the company “voluntarily recall all vehicles containing Takata airbags.” This request was made by Sen. Richard Blumenthal of Connecticut and Sen. Edward Markey of Massachusetts, citing a recent National Highway […] [Read More]