It's just a fact of life in the automotive world: listening is essential!  One of the key things we stress when training our Certified Female Friendly clients is developing great communication skills.  Too often, when a woman visits a car dealer, tire dealer, service center or other automotive retail location, she is interrupted, talked over, […] [Read More]

A new global survey from Accenture of 10,000 consumers found that 80 percent of drivers in the market for a new vehicle are using some form of digital technology to research before purchasing, while almost two-thirds (62 percent) are beginning the car-buying process online before entering a store. Another sign the car purchase process is […] [Read More]

The typical franchised dealership increased its service and parts sales by more than 5 percent in 2014, and average net profit for this department climbed for the second straight year, according to NADA Data 2014. Meanwhile, total service and parts sales for all franchised dealers was a combined $91.73 billion last year, well above the sub-$80 billion […] [Read More]

Despite advancements by women in many businesses, the automotive industry continues to be mired in gender imbalance. Certainly, advancements have been made in the last 10 years, but there is still plenty of room for further change.  Automobile dealers can and should continue to step up and be leaders of change to create a more […] [Read More]

There were three primary factors behind what KeyBanc Capital Markets believes to be a rosy outlook for earnings growth in the retail car business over the next couple of years: strong used-car sales, strong parts and service sales and the current dealership acquisition trends. Based on analysis provided in KeyBanc’s report from its most recent […] [Read More]

In what we’re proud to call an annual tradition, Auto Remarketing dedicates a special section each year to recognize the leading women of the remarketing and used-car business. And we've got an outstanding class for 2015. Each of the leaders honored in our Women in Remarketing program takes on different responsibilities within the industry, and […] [Read More]

Swapalease.com reports that lease credit approvals for March took a tumble again, extending a string of swings above and below what the site considers to be a healthy reading. For March, credit approvals came in at just 60.0 percent of lease transfer applicants with the 2015 average off the average healthy pace at just 63.4 percent. […] [Read More]

Officials from masterQueue, powered by Intellaegis, recently teamed up with Whitepages Pro to deliver a specialized offer to the collections and skip-tracing industries. Starting now, users can integrate Whitepages Pro’s identity data into the following three offerings from masterQueue, including: — Contact management program — ATDS compliant dialing system — Skip-tracing solutions The company explained […] [Read More]

The average franchised dealer generated more than $15 million in sales from the used-car department last year, and more than two-fifths of the used cars those dealers combined to sell arrived at the stores through new-car trade-ins. That’s according to NADA Data 2014, which is the National Automobile Dealers Association’s annual look at the financial […] [Read More]

Consumer car dealer review site DealerRater announced the findings of its 2015 Consumer Rating Index. Based on nearly 416,000 reviews taken between March 2014 and March of this year, the company ranked manufacturers, on a dealership level, based on a five-point scale. Ranking first among the mass market brands was Subaru, with a score of 4.757 […] [Read More]