In the landscape of the digital auto world, Greg McGivney of Cars.com points out, there have been a number of advancements in price transparency on both the used- and new-car side that have helped consumers make confident decisions in their vehicle and dealership selections. So why not make a similar move on the service side, […] [Read More]

If you need convincing of the capacity challenges facing the vehicle transportation industry, consider what United Road Services president and chief executive officer Kathleen McCann had to say during a keynote address at last month's NAAA/IARA/CAR Conference in Las Vegas. As part of her presentation on “What’s Ahead in Car Haul … Capacity, Compliance, Customer Experience […] [Read More]

The American Financial Service Association along with the West Virginia Bankers Association applauded Gov. Earl Ray Tomblin for signing a measure that originated out of the state that Senate officials said made much needed revisions to the state’s collections law. Currently, AFSA explained a creditor or debt collector is prohibited from communicating with a consumer […] [Read More]

Connectivity may be the best feature to plug when talking to a used-car shopper. And whether or not that car is in good shape may be the most crucial piece of information you pass along to that shopper.   That's according to a white paper from CarStory, which among other areas, investigated the top features used-car […] [Read More]

Auctions and dealerships that have a strong business interest in how classic cars are moving on the wholesale and retail fronts should be pleased to hear the upbeat projections from IBISWorld, which said the industry appears “to be back on the right track.” The firm’s latest report showed that revenue is estimated to increase during […] [Read More]

The service and fixed operations industry is a $310 billion business. The problem is, only a little more than a quarter of that goes to franchised dealerships, says Netsertive’s Tim O’Rourke, citing outside research. “The franchised dealers are getting 27 percent of that ($310 billion total), according to their own internal data. They are getting […] [Read More]

Cox Automotive and Porsche Cars North America have entered an agreement under which PCNA will use Actuos — the portfolio management solution for Cox Automotive’s RMS Automotive — for off-lease vehicle management and decision-making. Under the deal, Porsche will use the Actuos Vehicle Return and Actuos Vehicle Remarketing modules. These are designed to help the […] [Read More]

The effects of a recall can do quite a bit more harm to a vehicle’s image than the immediate problems they typically cause – they can also dramatically accelerate their rate of value depreciation. That’s according to the analysts at iSeeCars.com, who recently released the results of a study they conducted to see the effect […] [Read More]

One of the most profitable areas of the dealership — if not the most profitable — is the service department. And what is the backbone for a successful service department? The people, and that, of course, includes your technicians. Unfortunately, there appears to be a widespread shortage. One of the most consistent comments made by […] [Read More]

You can expect about 3.1 million lease maturities in 2016, said J.D. Power’s John Humphrey, and that’s the year to watch closely. That figure shared by Humphrey at the NADA/J.D. Power Automotive Forum in New York on Tuesday appears rather bulky next to the 2.2 million lease maturities in 2014 and the 2.3 million expected […] [Read More]