There was an 18-percent year-over-year rise in the amount of cash incentives used by automakers during the third quarter, according to LMC Automotive data cited in a sales analysis from the Ernst & Young Global Automotive & Transportation Center.  And surging cash incentives, says Ernst & Young’s Randy Miller, are having an impact on pre-owned, […] [Read More]

When dealership personnel say quickly and almost automatically that “we treat everyone the same,” what is really meant is that they greet prospects consistently and similarly with a sales process in person or digitally. However, having the capacity and ability to treat every walk-in customer the same simply can't be accomplished. It’s the perfect ideology, the […] [Read More]

If you see a CarMax commercial on TV, chances are, you’re not going to see the price of the car advertised. Here’s what you will see, though: the company emphasizing the positive experience a CarMax store delivers to consumers. That’s just one example that NADA Used Car Guide’s Stu Zalud and Jim Dodd shared with […] [Read More]

Data collector Vast announced early this week the availability of its new CarStory Market Reports, the company’s grouping of data models that analyze more than 100 million used-vehicle searches. The reports, available for free to dealers as well as consumers, provide individual vehicle information such as supply, demand and market features, as well as special […] [Read More]

About a month after conducting a field hearing focused on auto finance, the Consumer Financial Protection Bureau, along with its regulatory colleagues from the Federal Trade Commission, is turning its attention to the debt collection industry — in particular, the Latino community. CPFB and FTC officials will co-host a roundtable to examine how debt collection […] [Read More]

Along with co-host Jennifer Reid from Equifax, Used Car Week held its first-ever DealerChat via Twitter on Wednesday. Reid and her team from Equifax, along with other Twitter Chat participants from the remarketing space, fielded a variety of questions about top dealer trends, finance, Used Car Week and more. Here are five of the top […] [Read More]

With the Consumer Financial Protection Bureau shifting its focus more to automotive financing, one of the aspects of automotive deals that is under fire is dealer mark-ups, or bumps in interest rates. Dealer financing mark-ups have long been a accepted practice in the industry, but the CFPB contends this type of deal is ripe for discrimination. […] [Read More]

Amid certified pre-owned vehicle sales that are humming at a record pace, vendors that support the sector in various ways are coming together and could keep momentum going. In what may help the segment — since most CPO sales require financing — Equifax and Black Book are joining forces to aid what happens in the […] [Read More]

One of the presenting sponsors of this year’s Re3 Conference — Primeritus Financial Services — also enjoyed a record turnout for its second annual agent partner event on Sept. 11 and Sept. 12 in the Music City. During its first agent event a year ago, Primeritus indicated more than 100 attendees came to the company’s […] [Read More]

Recovery Industry Services Co. recently looked to increase the value of a RISC Compliant Agent Network (CAN) membership by implementing a discount purchasing program through a partnership with CorpMatch. RISC explained how it works, starting by stating that CorpMatch partners with companies like RISC to form a large buying group.  Then CorpMatch can negotiate with […] [Read More]