There’s an anniversary coming up this summer. But it’s not exactly one the used-car business — and especially the certified pre-owned segment — is looking forward to. During Cox Automotive’s Q1 2024 Industry Insights and Sales Forecast conference call in late March, senior director of economic and industry insights Jeremy Robb noted that the severe drop in auto leases caused by the COVID pandemic is about to start coming home to roost ... [Read More]

On Tuesday night, ATI Auto Business founder Jay Wertzberger used his weekly online livestream show to host six speakers who are scheduled to appear during Cherokee Media Group’s Auto Intel Summit + National Remarketing Conference. Wertzberger brought this group together to give viewers a preview of the event scheduled for April 23-25 in Cary, N.C. […] [Read More]

Data collaboration platform InfoSum and Experian are teaming up to help automotive brands use their own data to better connect and engage with the right buyer at the right moment. The companies have launched a solution designed to securely access insights about in-market or current vehicle owners, extend match rates and improve targeting, which they […] [Read More]

Courtesy of the internet, smartphones and other technologies, consumers know more about vehicles and how to acquire them than ever. Six primary findings from the sixth annual U.S. Consumer Insights Report from CarGurus reinforced this market condition. The digital auto platform for shopping, buying, and selling new and used vehicles sought to learn more about […] [Read More]

Ally Financial has its next chief executive officer who said he admires the company’s “leading position in automotive finance.” Late on Wednesday, Ally announced Michael Rhodes will be its new CEO, starting at the company on April 29. Rhodes will also be appointed as a member of Ally’s board of directors at that time. Ally […] [Read More]

While demand for dealerships remained strong in the fourth quarter of 2023, dealership profits and blue sky values fell significantly year-over-year, according to research from Haig Partners. The Q4 Haig Report, which tracks trends in auto retail and their impacts on dealership values, showed 528 dealerships changed hands in 2023 — the third-highest annual volume […] [Read More]

Electric vehicles have been the hottest topic in the automotive industry for years now. In that time, consumers have seen and heard a seemingly endless stream of messaging regarding EVs. But a recent survey conducted by Edmunds found there is still a disconnect between what consumers want and what is currently available in the EV […] [Read More]

While electric vehicle owners are becoming increasingly dissatisfied with public charging infrastructure, the home charging experience is showing marked improvement, according to the latest study from J.D. Power. J.D. Power’s 2024 U.S. Electric Vehicle Experience Home Charging Study found the customer satisfaction score for all three home charging segments were up from last year’s study, […] [Read More]

The “bump in the road” service departments at franchised dealerships often feel in February happened again this year, according to a recent analysis of Xtime metrics by Cox Automotive. Analysts found that service activity at franchised dealerships in the U.S. decreased in February compared to January, while revenue increased slightly. Despite it being a historically […] [Read More]

Owners of electric vehicles have unrealistic expectations of their vehicles’ tire performance, leading to lower customer satisfaction, according to the latest research from J.D. Power. The company’s 2024 U.S. Original Equipment Tire Customer Satisfaction Study found the satisfaction gap with original equipment tires between EVs and gas-powered vehicles is widening because EV owners expect their […] [Read More]